JOB REQUIREMENTS: Job#: 2033358 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. *Please note that only qualified candidates will be contacted. * Position: Desktop Support Technician I Location: Wauwatosa WI Estimated Duration: The client approximates that this project may last up to 3 month contract to However, there is no guarantee of employment for any length of time. Pay Rate Range:\$21/hr. (paid weekly) Project Description: You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! Youll be the face of our operation and the go-to for what makes our company run. Day to Day Responsibilities/typical day looks like: interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems. Be helpful and understanding - provide the support you would want! Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual. Determine the most cost effective repair to minimize customer downtime. Be proactive! Prepare reports for analysis of product failure trends and service issues. Images, wipes, and configures computers. Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations). New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed. Supports and maintains user account information including rights, security, and system groups. Provides training to employees on the use of technology used on the job. Represents client in a professional and businesslike manner and communicates effectively with customers and associates. Required Qualifications: 1+ years of experience in Desktop Support and Customer Service. Must be self-motivated. Works well independently as well as within a team. Be comfortable working on-site M-F from 8am-5pm Preferred Qualifications: A+ certification is a plus. *Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution* Health Dental Vision Life Insurance; Short Term Disability Hospitalization Coverage Direct Deposit Weekly Pay Periods Training and Development Programs 401k Referral Program EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. ***** APPLICATION INSTRUCTIONS: Apply Onli e: https://www.prodivnet.com/job/desktop-support-technician-i-us-wauwatosa-wisconsin-14799897 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.