JOB REQUIREMENTS: Position Description: Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin. In the role of Help Desk Technicianyou will beworking in Finance and Administration. Purpose Triage, Resolve, and Route customer incidents / requests in a timely and accurate manner. Resolves the majority of all customer issues upon the first contact, to provide the highest level of IT Service while minimizing / avoiding hierarchal escalations. Acts as a single point of contact and one stop shop for customer base. Primary Functions Acts as a single point of contact while providing multi-tier support for all incoming software, hardware, account, security, and network issues for internal and external customers Provides application support / configuration of (2800+ Apps) for the internal faculty, staff, and students to maintain efficient endpoint computing. Manages and maintains Active Directory, Microsoft Exchange, Office 365 to ensure accurate creation, termination, and compliance of accounts, distribution lists, security groups, calendars, and contacts for internal and external customers. Grants adds / changes of file / folder permissions within network and cloud file systems to ensure proper security and compliance Maintains, designs, and implements changes to internal team databases including but not limited to the ITSM, AI Bot, CMDB, Remote Access, and Anti-Malware systems Implements / Manages Software License Compliance for all existing and new software titles, which are resold internally within the company to ensure contract compliance with software vendor partners Manages Software and Hardware lifecycle management to ensure customers are leveraging the most up to date computing hardware, and most up to date secure software versions to minimize security vulnerabilities. Performs and manages Software Deployment / Patch Management including the scripting (powershell, bash, batch) of software packages within RMM / automation tools to ensure proper distribution, patching of software titles across 10,000+ endpoints Performs and manages MDM technologies to ensure proper security, policies, and OS updating across the endpoints Manages Multi-Factor-Authentication systems including granting accounts, troubleshooting connection issues, and responding to fraudulent reports. Knowledge - Skills - Abilities Technical Support, Customer Service, Interpersonal Skills, Split-half troubleshooting methodology, Empathy, Active Listening, Patience, High Level of Written and Oral Communications, IT Best Practices, IT Security,... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3987205F89294A51 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.