Description We are in search of a Collections Specialist to join our IT Software team in Milwaukee, Wisconsin. This role offers a long term contract employment opportunity. The Collections Specialist will be primarily responsible for managing an Accounts Receivable portfolio, maintaining high levels of customer satisfaction, and handling complex financial situations.

Responsibilities

• Develop and cultivate effective customer relationships with appropriate levels of management to ensure prompt payment of invoices.

• Monitor customers’ financial situations using internal and external sources, and make recommendations as to credit terms, statuses, and limits.

• Reduce aged Accounts Receivable portfolio and Days Sales Outstanding with a strong emphasis on customer satisfaction.

• Resolve all internal and external issues that prevent customers from paying their invoices.

• Recommend and coordinate financing options to our customers with a goal of reducing delinquency and financial exposure.

• Communicate and support customer credit and collection activity within the Financial Services department and to the Sales department.

• Complete written credit summaries of past due issues and credit limit exposure.

• Respond to changes in customers’ legal and corporate ownership, and update internal systems as needed.

• Back up other Financial Services Representatives when needed.

• Complete miscellaneous duties and special projects as assigned. Requirements • Minimum of 2 years of experience in a Collections Specialist role or similar

• Proficient in Accounting Software Systems

• Solid understanding of Accounts Receivable (AR) processes

• Experience in answering inbound calls in a professional and courteous manner

• Familiarity with billing functions and processes

• Knowledge of collection processes and strategies

• Proficient in using Microsoft Excel for data entry and analysis

• Excellent communication and negotiation skills

• Ability to maintain a high level of professionalism and confidentiality

• Strong attention to detail and problem-solving skills

• Ability to work independently and manage multiple tasks

• A degree in finance, accounting, or related field is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .