Principle Responsibilities & Position Purpose:

Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member satisfaction in a property without a General Manager directly assigned. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required.

 

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Leads and manages hotel operations

• Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required.

• Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.

• Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards.

• Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.

• Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded

• Speaks with and responds to guests regarding service challenges

• Consults with hotel owners as appropriate.

• Hires, supervises, coaches, disciplines and conducts performance evaluations for department staff and key personnel.

• Develops the skills and abilities of direct reports

• Monitors high potential department heads and team member activity and ensures their growth within the company

• Oversees hotel's interaction with the business community.

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

 

OTHER DUTIES

Attends industry meetings and participates in industry organizations.

• Participates in and maintains active community relations

• Participates in and ensures the hotel maintains active college relations.

• Participates in corporate activities and meetings, as requested

• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.

 

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

 

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

Department Heads

Administrative Assistant

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

 

• Ability to manage extensive amounts of information and provides constructive feedback/direction.

• Extensive knowledge of hotel operations, food & beverage.

• Excellent written skills.

• Excellent oral communication and presentation skills

• Considerable ability to listen effectively.

• Ability to work effectively both independently and as a team.

• Ability to delegate manages and organizes projects and establishes priorities consistent with company objectives.

• Ability to effectively deal with owners, customers and team members, some of whom w ll require high levels of patience, tact and diplomacy.

• Ability to manage multiple projects, meet and work effectively under time and resource constraints

• Ability to effectively lead team of professionals.

 

QUALIFICATION STANDARDS

 

EDUCATION

Four-year college degree preferred (optional circumstances may apply)

 

EXPERIENCE

• Requires substantial and successful track record in hotel operations

• Leadership experience; preferably 3 years or more.

    Experience with MS Office applications and Outlook required.

• General management experience in a hotel is preferred.

 

LICENSES OR CERTIFICATES

None required.

 

 

 

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

 

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 40 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

 

How to apply:  Please click on "Apply Now" and proceed to the employer's special instructions.  You will be required to email your resume to the email address provided in this employer's special instructions.