The Body Worn Camera (BWC) Record Analyst III provides direct supervision over employees, providing guidance, training correction and direction. The incumbent will conduct performance evaluations and monitoring work progress and outcomes. The position coordinates and tracks timely and appropriate responses to public records requests, court requests, subpoenas, agency requests, and Freedom of Information Act (FOIA) requests received by the Massachusetts State Police (MSP) that are related to the BWC Program. Duties Include: * Assist unit manager with staff supervision by overseeing work performance, training, and monitoring work progress. * Assist with general management duties such as reviewing and assigning new requests and processing high-priority requests. * Participate in unit management meetings regarding policy and procedure and help implement policies and procedures within the unit. * Processing and preparing responses to outside requests for information related to the MSP BWC Program, which include court requests, subpoenas, agency requests, and FOIA and Massachusetts Public Record requests. Ensuring responses are provided in a timely fashion, adhere to state and federal statutes, and are recorded according to departmental protocol. * Provide customer service and act as a liaison between the Department of State Police, the public and other stakeholders by offering direction, clarification, instruction and supplemental information to telephone callers, site visitors and other inquirers; Collaborates with the MSP divisions to identify, review, and assemble responsive records/video. * Assisting with the identification and redaction of confidential, privileged, private, or exempt documents/video or parts thereof. * Prepare draft response letters to requestors for the Records Manager. * Maintain information in a systematic way and performing measures to substantiate compliance with the Public Records Law, MSP standards, and records retention requirements. * Monitors status of outstanding records requests. * Access restricted, classified or sensitive information during the course of research and observe special procedures relative to retaining, storing and handling the information. * Collaborate with colleagues to perform tasks and produce records and reports needed to meet agency-based projects. * In the absence of the Records Manager, serves as designated records custodian for the Public Records Unit. * Control the dissemination of archived agency records by identifying and reviewing problematic requests. * Deliver and schedule training sessions, conferences, and presentations for peers, colleagues and external partners on existing and new administrative procedures, software programs, data analysis and job-related protocols and processes. * Assisting the Records Manager on statistical and analytical research per statutory requirements, pertinent to the Public Records Unit. * In the absence of the Records Manager, acts as designated RAO for the Public Records Unit. * Other duties as needed. * * Preferred Qualifications: * Strong organizational, writing, and analytical skills. * Ability to handle multiple tasks at once and balance both long- and short-term projects. * Strong interpersonal skills and ability to deal effectively with the public. * Strong oral communication skills. * Knowledge of public disclosure laws. * The ability to work effectively in a team environment, value punctuality and timeliness, and assume responsibility for and take pride in their work. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration (B) an equivalent combination of the required experience and the substitution below. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment. Substitutions: I. A Bachelor's degree in a related filed may be substituted for a maximum of two (2) years of the required experience. II. A Master's degree or higher in a related filed may be substituted for a maximum of three (3) years of the required experience *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Legal Services* *Organization: Department of State Police *Title: *Research Analyst III - Public Records Unit Location: Massachusetts-Milford-50 Maple Street Requisition ID: 240007Z0