As Key Account Manager, you are strategic consultants with the ultimate responsibility to understand our customers’ needs and requirements in proposing solutions that add value and build long lasting partnerships

Your Role

The National Key Account Manager Pharma & Healthcare works within the Sales & Marketing Function. The Sales & Marketing Function in Kuehne+Nagel is a fundamental asset to achieve accelerated growth and uncomparable customer excellence, throughout Key Account Management, Key Account Program Management, Customer Solutions development, Sales Systems & Process and Market Intelligence initiatives. Is part of the Vertical and Key Account Management Department and acts as the KN representative / CEO of the customer engagement across all offered services. You will manage the relationship of all assigned Key Accounts and ensures business retention, and where possible, an extension of services by making sure that outstanding levels of customer service are consistently provided.

Your Responsibilities

Account Management

• Is in charge of customer relationship, being the primary point of contact across the entire customerengagement cycle

• Promote a partnership relationship with assign customers, by understanding the organization'sspecific needs and decision making process

• Govern virtual account teams, ensuring a global customer representation, collaborating with relatedKey Account Manager networks globally, and exchanging best practices and sales leads

Business Development

• Hunt for new customers and identify new opportunities to improve the footprint of business and solutions with assigned customers,ensuring an attractive and sizeable pipeline, and high closing ratio

• Develop and execute Key Account strategy, defining strategic approach on value proposition andsolution, as well as the internal and external positions of Kuehne+Nagel on RFQs and tenders

• Drive and partner with our business units to deliver attractive pricing and service

Customer Excellence

• Lead regular and structured review sessions with assigned customers for updates on customerstrategy and priorities, adjustment of our value proposition, continuous improvement and innovation,as well as operational excellence

• Control monthly performance, monitoring volume, profitability, pipeline, overdue, and ensuringimmediate actions in case of deviations (i.e. timeliness/accurate reporting)

• Supervise the transition of new business into operations (Business Units) and make sure that customerrequirements and Kuehne+Nagel commitments are met

Your Skills and Experiences

• Successfully completed an academicdegree, ideally with a focus on logistics

• 3+ years experience and Strong trackrecord of managing large accounts and In-depthknowledge of pharmaand healthcare sector

• Strong leadership skills to drive keyaccount initiatives and to establish a strong sense of direction andidentity for the team

• High customer orientation and strongcommunication/presentation skills

• Strategic mindset in proactivelydeveloping effective, long-term solutions for our customers, incorporatinglatest industry trends, and delivering continuous improvement

• Very good spoken and written in Englishand native Italian

• Active driver with Valid Driving license

Good Reasons to Join

We offer you a global role in one of the world's largest logistics companies. You will join a highly innovative team, where you can grow your expertise. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry and positioned us to continue increasing the scope of our customer solutions and services

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.