Description We are in search of a diligent Customer Service Representative to join our team in Middlefield, Connecticut. This role is central to our operations within the telecom industry, providing essential customer service functions. As a Customer Service Representative, you will be responsible for maintaining and enhancing customer relationships, handling inbound and outbound calls, and resolving complex customer inquiries. This role offers a contract to hire employment opportunity.

Responsibilities:

• Handle incoming and outgoing business correspondence professionally and promptly

• Actively contribute to business development and client referral goals through cross-selling and referring customers

• Efficiently handle and route incoming and outgoing telephone calls

• Provide accurate and friendly customer service in a timely manner to ensure customer satisfaction

• Solve customer issues effectively and professionally

• Employ strong communication and social skills to interact effectively with internal and external partners and clients/customers

• Navigate multiple computer systems, applications, and utilize search tools to find information

• Leverage CRM experience to manage customer interactions and data

• Demonstrate proficiency in Microsoft Office Suites for administrative tasks

• Maintain and manage customer records through effective filing systems

• Conduct extensive research to resolve complex customer inquiries

• Utilize skills in handling Inbound Outbound Calls to manage customer communications. Requirements • Applicants must have a strong background in customer service.

• Proficiency in Microsoft Office Suites is essential.

• Experience in handling both inbound and outbound calls is required.

• Familiarity with CRM software is a must.

• Excellent filing and record-keeping skills are needed.

• Ability to provide top-notch customer service and resolve customer issues effectively.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and the ability to handle pressure in a fast-paced environment.

• High level of professionalism and a customer-centric attitude.

• Ability to work effectively both independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .