Description

We are offering a contract to hire employment opportunity for an Overnight Front Desk Coordinator in the Hospitality industry based in Middleburg, Virginia. This role will involve a variety of administrative duties, including maintaining accurate customer records, processing applications, and handling customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action.

Responsibilities:

• Handle and resolve customer inquiries related to their accounts.

• Accurately process customer applications related to the healthcare services.

• Maintain precise and up-to-date customer records.

• Monitor customer accounts and take necessary action when needed.

• Ensure the accuracy of front office accounting records on a daily basis.

• Track room revenue and maintain statistics related to front office operations.

• Post room charges and taxes to guest accounts.

• Manage guest transactions that have not been posted during the day.

• Verify all account postings and balances for accuracy.

• Understand and apply principles of auditing, balancing, and closing out accounts.

Requirements • Prior experience in Administrative Assistance is essential

• Proficiency in Answering Multi-Line Phone System is required

• Familiarity with Concierge Services would be advantageous

• Previous experience in Customer Service roles is beneficial

• Solid skills in Data Entry are necessary

• Strong Interpersonal Skills are key for success in this role

• Proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word is required

• Ability to Organize Files and manage records effectively is essential

• Experience in the Healthcare/NHS industry is highly desirable

• Excellent communication and problem-solving abilities are required

• Strong attention to detail and ability to multitask effectively is essential

• Ability to handle sensitive information with discretion is required

• Flexibility to work various shifts, including weekends and holidays, as needed

• A commitment to maintaining high professional standards and providing quality service to all clients

• Ability to work effectively as part of a team and independently

• Willingness to participate in ongoing training and development opportunities

• A proactive approach to learning and adapting in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .