Tracking Code 1934-437 Job Description WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice. What You Will Be Doing Participates in the design, implementation, and maintenance of assigned multi-tiered and major business applications in use within the Firm. Participates in application functional integration, updating, packaging requirements, configuration, support (troubleshooting and level 3 support), design and technical documentation for these assigned applications. Acts as Technical Reference User for designated applications to ensure that the Firm is fully leveraging tools within its applications portfolio. About This Role Participates in application packaging requirements, configuration, design, and customization for large, complex, or Firm-wide applications. Acts as Technical Reference User for assigned applications, frequently working with Business Reference User(s) to understand how applications are used at the firm. Performs application deployments, upgrades and patch planning. Maintains awareness of technology developments and makes recommendations to the User Applications Manager Participates in software licensing and support agreement discussions. Assists with resolution of escalated incidents and participates in problem management activities. Assumes ownership of level 3 support and troubleshooting of assigned applications. Assists in evaluating the business relevance and requirements of applications and upgrades under consideration. Serves as a resource for small application-specific development requests. Designs, configures, codes, and documents business systems and assigned application software. Addresses special requests from Information Services and other computer users. Required Skills Your Qualifications/What You Will Bring Excellent skills with core desktop productivity applications, such as Microsoft Office, including Outlook and Teams. Experience supporting or administering legal specific software including - IPDAS, CPI, Court Alert, viDesktop, Contract Express and Litera Innova (or similar document creation software). Ability to work effectively with customers and technical colleagues in team-oriented environments. Good oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel. Demonstrated ability to write and edit technical documentation. Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Excellent working knowledge of Microsoft OS-based desktop, server, and database systems. Good knowledge of Microsoft networking concepts and common infrastructure. Good knowledge of server hardware, server storage and other infrastructure, client/server applications, and server utilities. Troubleshooting experience with PC desktop applications in an enterprise environment. Required Experience 3-5 years' experience in applications and services integration and/or development, with significant specialization in one or more areas of the above-mentioned areas of technology. Minimum of 4 years' experience working in a Windows environment including some e