We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Supervisor, Registered Nurses, CareLine is responsible for supervising and providing leadership to a team of clinicians that provide telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, to the team with remote clinical advice and assessments within license and as possible given technology and medium. The Supervisor, Registered Nurses collaborates within the team to ensure that nurses are following departmental standards and providing a team approach of care.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Coordinates services with other programs, including other COEs and Center-based clinical teams.

• Evaluates and develops programs to improve clinical operations.

• Develops and oversees RNs during regularly scheduled shifts; managing workflow.

• Assists/manages team schedules.

• Educates colleagues and/or trainees and serves as a preceptor/mentor/trainer.

• Participates with and/or leads committee(s) to support growth/development.

• Provides feedback regarding the practice of others to improve patient care.

• Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families.

• In collaboration with the Manager owns talent lifecycle of Registered Nurse population including selection, training, development, building engagement, and performance management.

• Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness.

• Based on technology available, monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures.

• With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family.

• Collaborates with on-call providers and advance practice providers as needed to support expected clinical outcomes for the patient and family.

• Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes through the use of Telemedicine. Documents interventions in a readable, understandable language.

• Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy.

• Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• In depth knowledge and understanding of general/ core Nursing-related functions, practices, processes, procedures, techniques and methods

• Broad nursing knowledge and understanding

• Ability and willingness to provide extraordinary customer service and professionalism to all customers

• Maintains current nursing knowledge and competency to stay abreast of nursing trends and best practices

• Excellent written and verbal communication skills through a variety of formats, tools and technologies

• Capable of building trust and professional relationships to deliver VIP care across the continuum

• Ability to demonstrate excellent clinical judgment

• Ability to problem solve

• Ability to prioritize work under pressure

• Ability to provide constructive feedback

• Ability to effectively collaborate with a multidisciplinary team

• Initiates/participates in quality improvement activities that result in approved outcomes

• Flexibility to work a varied schedule to fit the needs of the department. Weekends and overnights may be required..

• Educates colleagues and/or trainees and serves as a preceptor/mentor/trainer

• Acquires knowledge and skills to maintain expertise in area of practice.

• Participates with and/or leads committee(s) to support growth

• Provides feedback regarding the practice of others to improve patient care

• May also participate in clinical rounds and conferences, risk and quality management programs, clinical and other relevant meetings

• Adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, policies, and procedures

• Practices in accordance with a written or electronic practice agreement.

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor’s degree in nursing required; Master’s Degree in Nursing preferred

• Board certification by ANCC in specialty area including CEN required

• Nurse Licensure Compact license required may be required to obtain additional licenses in the future

• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required

• Minimum of 3 years of leadership experience preferred

• Minimum of 3 years acute clinical nursing work or equivalent experience preferred

• Minimum of 2 years telehealth experience preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply