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The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Sr. Patient Navigator to work in Miami, FL. The Senior Patient Navigator provides support and guidance throughout the patient’s care continuum by helping patients “navigate” through the maze of doctors’ offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The Senior Patient Navigator also acts as a resource for lower-level Patient Navigators to ensure the timely delivery of quality care and patient satisfaction.

CORE JOB FUNCTIONS

• Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Ensures patients have access to insurance and social service programs for which they are eligible.

• Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.

• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Provides patients with all required information regarding appointments and payment policies (i.e., parking, cash policies, anticipated charges, required ancillary services, cancellation policy).

• Identifies and resolves real or perceived barriers to care.

• Intervenes as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.

• Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

• Assists in building partnerships with local community physicians and referral sources to the UHealth systems.

• Assists lower level Patient Navigators as needed.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 4 years of relevant work experience

Any relevant education, certifications and/or work experience may be considered.

DEPARTMENT ADDENDUM

Department Specific Functions

• Serve as support to patients who are initiating their care with the Children’s Hearing Program (recently diagnosed children with hearing loss); support is defined as ensuring they have the information necessary to adhere to an optimal care plan, as created by the provider(s).

• Working on a check-in for patients newly diagnosed with hearing loss by calling families 3-5 days after their appointment to ensure they understand next steps.

• Guiding families and advising them of ancillary family support services (social work, psychology, education) should this be needed or requested.

• Work closely with administrative teams to ensure patients are ready for their visit; this includes sharing any relevant information with patients and ensuring authorization is sought primarily through communication with the CIV teams.

• Serve as a liaison between the Children’s Hearing Program and the Holtz newborn nursery to coordinate outpatient hearing screenings following a failed newborn hearing screening.

• Navigate patients through account and insurance registration with UHealth system

• Ensure all patients have appropriate instructions prior to sleep-deprived test

• Support families as they navigate the cochlear implant process. This process is lengthy which includes several appointments, the Patient Navigator will ensure that all needed appointments have been scheduled and authorized.

• Patient Navigator will call families after qualifying diagnosis for cochlear implants

• Patient Navigator will advise families of all required appointments within the Children’s Hearing Program

• Patient Navigator will support families navigating the need to obtain imaging at neighboring pediatric facilities (NCH, Memorial, etc – as UM does not provide imaging for babies)

• Serve as the liaison between patient and providers as needed.

• Help patients and their families in obtaining referrals to a specific specialists (genetics, ophthalmology, neuro, etc).

• Patient Navigator will accomplish other relevant duties and responsibilities as assigned.

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

• Ability to process and handle confidential information with discretion.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H6