Description

Robert Half is partnering with a well-known company in the area to find a Bilingual Customer Service Representative. This temporary position offers a strong potential for conversion to a full-time role, making it an excellent opportunity for those looking to establish a career in customer service.

As a Bilingual Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining the company’s reputation for excellence. You will be the first point of contact for clients, providing assistance and solutions with a focus on creating a positive experience.

Job Responsibilities:

• Inbound and Outbound Calls: Handle a high volume of incoming and outgoing calls daily, addressing customer inquiries and providing information in a timely manner.

• Customer Assistance: Provide support to customers and clients over the phone and via email regarding their accounts, resolving any questions or concerns they may have.

• Account Management: Update customer accounts regularly, entering new information or modifications accurately to maintain data integrity.

• Follow-Up: Proactively follow up with customers to ensure their needs are met and to enhance their overall experience with the company.

  Requirements

Qualifications:

• Experience: A minimum of 2 years of experience in customer service or a call center environment is required.

• Bilingual Skills: Proficiency in both English and Spanish is essential to effectively communicate with a diverse clientele.

• Customer Service Expertise: Strong customer service skills are necessary to handle inquiries with professionalism and empathy.

• Communication Skills: Excellent written and verbal communication skills will enable you to interact effectively with customers and colleagues.

• Detail-Oriented: A keen attention to detail and strong organizational skills are crucial for managing multiple tasks efficiently.

• Multi-Tasking Ability: The ability to work in a fast-paced environment while managing several priorities at once is important for success in this role.

• Technical Proficiency: Proficiency in Microsoft Office applications is required to support your daily tasks and communications.

If you are a motivated individual who excels in a customer-centric role and is looking to join a reputable company, we encourage you to apply for this exciting opportunity!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .