Customer Account Spec

Location : Miami, FL, United States

Job Family : Customer Service

Job Type : Regular

Posted : Aug 11, 2024

Job ID : 51170

Back to Search Results

Job Description

Apply Now >

Save JobJob Saved

Innovati on is at the heart of everything we do at Meggitt , a worldwide leader in aerospace, defense and selectedenergy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.

These core values – teamwork, integrity and excellence – are what have allowed us to become the company we aretoday. With faciliti es worldwide, Meggitt draws on over 160 years of experti se to enhance the lives of people acrossthe globe.

Job Designation

Subject matter expert and point of escalation for all account Specilists. Provides support and prioritization forteam through best practices. Responsible for training new team members and maintaining departmental SOPs. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customersatisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review,bookings & upselling, RMA’s, credits, reports, follow-up/status and resolution/relationship-management. As a majorcontributor to the achievement of our annual goals, this role requires that the Account Specialist workcollaboratively with all departments within our organization.

Job Core Responsibilities

Analysis of customer accounts with strategies to best support team. Analyzes and tracks progress againstKPIs and provides report out of gap analysis. Manage Aftermarket Spares’ customer accounts; quoting,purchase-order review, bookings, upselling, credits, returns, reports, follow-up/status,resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA’s. Build internal and external relationships,collaborate with all teams to hit budgets, fi ll gaps, drive orders & sales.

Lead and participate in the development of a full-scope Americas Sales Team.

Travel for the Company as required:

Industry Conferences/Trade-shows

Sales Meetings

Customer, Partner & Meggitt-Site Visits

Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure allcustomer requirements and commitments are met.

Lead process improvement initiatives as required with their respective customer base.

Participate in creating, maintaining, changing, executing, training on and documenting Standard Work.

Job Specifi cations

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

• 5+ years of experience in Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or acombination thereof.

• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

This position requires use of information which is subject to the International Traffi c in Arms Regulations (ITAR). Allapplicants must be U.S. persons within the meaning of ITAR. ITAR defi nes a U.S. person as a U.S. Citizen, U.S.Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affi rmative Action employer. All qualifi ed applicants will receive consideration foremployment without regard to race, color, religion, sex including sexual orientation and gender identity, nationalorigin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, orlocal law.

If you are a qualifi ed individual with a disability or a disabled veteran, you have the right to request anaccommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation,