Job Title

Director of Operations PDS

Job Description Summary

The Director of Operations will provide leadership to the overall project management service line for a designated region, including business operations, financial management, process development, quality assurance, change management and project delivery practices. This role is responsible for developing and executing strategic business objectives for Project & Development Services (PDS) through leadership and advanced expertise in collaboration with the PDS Regional Leader and local market Managing Principal. This position actively works to establish and maintain the essential business practices that ensure alignment with corporate policy accompanied by regular accurate reporting of business metrics. This position is responsible to ensure that PDS Financial Records and Reporting remains in compliance with corporate reporting requirements and the detailed financial performance of business units within the region.

Job Description

Essential Job Duties :

• Regular interface with PDS Team Leaders and Functional Experts to identify the operational needs to ensure delivery of project management services within the processes, policies and governance requirements of Cushman & Wakefield

• Act with fiduciary responsibility to Cushman and Wakefield to ensure that financial processes are executed with a high degree of accuracy, transparency and consistency through all reporting systems and cadences.

• Work with the Regional PDS Leader to establish or cultivate a positive culture and efficient work processes in the region and uphold the firm’s values, mission and standards

• Liaise with PDS Functional leaders to identify challenges in servicing our clients, and develop solutions to streamline the internal operations that enable the highest efficiency of project management teams.

• Partner closely with leaders in Finance, Human Resources, Information Technology, Legal, Research and Marketing to integrate operational support for all shared services.

• Collaborate with counterparts in other regions to align with and promote utilization of best operational practices

• Lead in the identification of process improvements, implementation of new processes, change management and quality assurance of process adoptions, and the continual monitoring of compliance between cross functional teams and the requirements of Cushman & Wakefield.

• Demonstrate competence in broad range of varied project types, international business practices and operate in complex / non routine environment.

• Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.)

• Provide active participation and administrative support as necessary to ensure the accuracy of financial activity across the region.

• Demonstrate proficiency in the use and application of all C&W technology as required for accurate record keeping and cross functional reporting.

• Active management of PDS staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. Convey and ensure adoption of policies and practices to the team.

Education/Experience/Training :

• Bachelor's degree in Construction Management, Project Management, Business Administration or related field such as Architecture and Engineering with relevant Business Focus. Master's degree preferred. Certification preferred.

• Twelve or more years of related experience with 2 or more years of management experience with international business environments required.

• Significant Experience with Financial Reporting and Accounting Protocols, Profit and Loss Accounting, and Revenue and Expense Forecasting.

• Significant experience project management skills with expertise in the operational aspects of a project management business.

• Excellent bi-lingual (Spanish and English) verbal and written communication skills, .

• Highly organized with strong analytical skills.

• A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.

• Software skills: Microsoft Office applications, Workday and additional accounting systems as needed.