Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As the Director and Design Leader for Kyndryl Vital Mexico, you’ll build and lead a team of designers, researchers, and creative technologists to envision and break-through concepts into complex problems. You’ll lead Kyndryl Vital customer engagements, guide the team, and provide insights, ideas, and leadership at the CEO level. You’ll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. You’ll work with Kyndryl Vital Mexico leaders to identify high-potential customer projects, and you will constantly look for more ways to add value to our customer’s businesses.

We’re in startup mode, so you’ll have much influence over the ways of working locally and globally. You’ll play a critical role in realizing the promise of Kyndryl Vital by building a team of innovative experience designers, researchers, and creative technologists.

In addition, you’ll be a critical leader in Kyndryl’s design- and co-creation-led transformation. You’ll join a network of fellow global Kyndryl Vital Leaders where you can learn from each other, develop best practices and build the program together. You’ll also have support from a global leadership team. But that’s not all! You’ll join a design leadership community at Kyndryl that is creative, inspired and focused on realizing the promise of design as a force for transformation. We love what we do here and want you to join us!

Who You Are

Required Technical and Professional Expertise

• A track record and portfolio of design leadership, including craft, strategic thinking, creative leadership, customer engagement, and inventive solutions in a variety of contexts

• Experience working at the C-Suite and CEO levels

• 15+ years in human-centered design, design research, design strategy, and service design

• Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’

• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions

• Business acumen and language to work with customers, define key business objectives and create high-level business cases

• Experience working in complex technical environments with an interest in learning more

• Lead multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions

• Broad and flexible toolkit for designing co-creation journeys to lead teams from exploration to ideation. Adept at creating new tools when needed.

• Excellent collaboration and communication skills with clients and internal stakeholders

• Attention to detail in the language and relationship dynamics of key stakeholders

• Track record of team design, recruiting and management

Preferred Professional and Technical Expertise

• Experience in both enterprise and agency worlds

• Knowledge and experience in IT infrastructure or other technical applications

• Human behavior, change management, or other applied social sciences

• Data science, AI/ML, algorithm design experience

• Experience in DesignOps or otherwise experienced in design-specific processes and capabilities

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.