Description

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.

The AWS Managed Services team (AMS) provides ongoing management of the AWS infrastructure to corporate clients without an internal team of engineers to oversee that piece of support.

This team is designed to help corporate clients accelerate cloud adoption, simplify deployment, migration and management using automation as well as machine learning.

Key job responsibilities

· Define and Execute Business Priorities: defining strategic goals for the team as well as planning/documenting key projects and initiatives and tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.

· Team and Performance development: performance and career management for the team, mentor all members in order to maintain a well-rounded, world class organization.

· Operational Excellence - You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.

· Recruiting and Hiring

· Be the voice of the customer and work with internal AWS resources to ensure that the customer’s SLA’s are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.

A day in the life

As a Managed Services Operations Manager, your core role will be to provide leadership & management needs to our operations engineers. You will work hand-in-hand with senior stakeholders on opportunities to improve our operational practices. Also, work across customer organizations and multiple AWS teams to ensure customers are delivered bar raising service.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of team management experience

• Experience in Managed Service provider - managing IT environments on behalf of customers.

• Technical background and working knowledge of protocols (HTTP, DNS and TCP/IP) and cloud service offerings (AWS, Azure, etc.).

• Able to communicate effectively in English, within technical and business settings

Preferred Qualifications

• MBA in an engineering or IT related discipline or equivalent experience.

• Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python