Job Information
Dubai Holding Door Attendant - Bell Desk - Jumeirah Messilah Beach Hotel and Spa - Kuwait in Messilah, Kuwait
About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Door Attendant role to join the Bell Desk team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
To report for duty punctually wearing the correct uniform and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To provide a friendly, courteous and professional service at all times..
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
To strive to please the guest and sell the in-house services.
To ensure that the hotel's driveway and main entrance and car-park are clean and
Free of traffic at all times.
To be aware of all activities both in the hotel (Food and Beverage functions, restaurants, meeting rooms) and in the city.
To call for a taxi for the guest upon request.
To offer various information to guest regarding the hotel services, facilities as well as general information.
To respond to any other changes in the departmental function as dictated by the industry, company and or the hotel.
To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
Qualifications:
About you:
Should have Customer service experience in a five-star environment in Front Office.
Able to handle multiple tasks.
Work in a multicultural environment.
Complaint handling/ experience in a 5* hotel.
Proficiency in spoken and written Business English able to effectively communicate with all levels of colleague and Management.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.