*[Position Title:[ Bartender (Apache Tee, Boat House, Broken Arrow Tap House, Casino FandB, Wendells, Red Hat Grille, Scouts Corner Bar, Banquets, Casino Lounge, Boat Dock) *[Reports To:[ Manager, Assistant Manager, Supervisor *[Supervises:[ N/A *[Summary of Position

[Bartender is responsible for maintaining, receiving and storage of Spirits, Wine, Beer and other supplies for the Bar

[Key Responsibilities and Performance/Behaviors ]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}]{calibri="" light",sans-serif"=""}

• Ability

```{=html}

``` - Can explain and demonstrate Hospitality Behaviors and Performance Standards. - Understands where to get the information needed to complete tasks to standard. - Can explain and demonstrate technical skills used to complete tasks to standard. - Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. - Understands how to take ownership of problems and solve them when solutions may not be available. - Can explain how to request help from others when needed to complete task or goal. - Has complete knowledge and can tell others of IMGRandC products and services. - Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

```{=html}

``` - Performance

```{=html}

``` - Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists. - Responds to obstacles; finds new ways to reach desired end results. - In absence of guidance, acts and takes charge to respond to guest or internal customer needs. - Responds to change by quickly applying talent and skills in a positive way to succeed. - Supports achievement of Quality Goal; Do it right the first time. - Acts to protect and preserve property of IMGRandC. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. - Makes suggestions to improve performance.

```{=html}

``` - Behavior

Behavior meets IMGRandC standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).