Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Old Dominion Freight Line is currently looking for an Office Supervisor to join our OD Family. This role will successfully supervise office staff and ensures employees are providing excellent customer service to internal and customer customers. Provides guidance and coaching to employees.

Responsibilities:

• Supervises the reception and office area to ensure effective telephone and communications both internally and externally to maintain professional image

• Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow

• Handles customer related issues and needs

• Answers telephones and provides rate quotes, tracing information, etc.

• Handles escalated issues, identifying the root cause and resolving issues

• Coaches the office staff and leads by example

• Trains new office employees on proper procedures

• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records

• Handles the day to day operations of the office area and staff

Qualifications:

• High School diploma or equivalent required

• Bachelor’s degree preferred

• 2 years of office and/or supervisory experience preferably in the transportation industry

• Demonstrated proficiency with AS400, SAP and Microsoft Office

• Knowledge of tariffs, rates and billing preferred

• Excellent verbal and written communication skills

• Strong interpersonal skills

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.