Customer Quality Engineer (1638)

• Title:Customer Quality Engineer

• Group Company: Mitsubishi Chemical Advanced Materials

• Location:Mesa, AZ

• Employment Type:Full time

Group Company:

• Mitsubishi Chemical Advanced Materials

Mitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials in the form of semi-finished products and finished parts. The company has locations in 20 countries and more than 2,800 employees. Its specialty engineering thermoplastics and composites are superior in performance to metals and other materials and are used in a wide range of applications, primarily in the capital goods industry. The company is continuously developing new areas of applications in close cooperation with industry leaders in a broad variety of customer markets. The Mitsubishi Chemical Advanced Materials Group is well prepared to further expand its market leadership position.

Supporting the vision of our holding company, Mitsubishi Chemical Holdings Corporation (MCHC) (http://www.mitsubishichem-hd.co.jp/english/index.html) , Mitsubishi Chemical Advanced Materials is committed to the realization of KAITEKI, “a sustainable condition which is comfortable for people, society and the Earth”. To realize this vision, the MCHC Group engages in corporate activities that provide products, technologies and services based on the comprehensive capabilities of the Group in the Performance Products Domain, Industrial Materials Domain and Health Care Domain, with chemistry as the basis of our activities. We jointly express and promote our commitment under the corporate brand THE KAITEKI COMPANY.

Job Purpose

This role within our organization has been designed and created in order to better serve our top tier customer’s growing needs and goals and has a specific focus in responsiveness and quality improvement for the customer’s product line.

The Customer Quality Engineer will act as the liaison between our customer and the organization, you are the representative and point of contact that takes care of the customer’s needs. Responsible for continuous product and process quality improvements. Conducts investigations into NCs and CAPAs stemming from customer requirements. Leads root cause analysis to identify risks. Resolves customer issues appropriately and in a timely manner. Knows and applies fundamental engineering concepts into the investigations and through the direct customer portal communicates and documents all required information.

Has a direct line to the customer and the customer to you to address any questions. Has interpersonal skills that magnify the ability of the organization to communicate and improve the long-term relationship. You are the voice of the customer and your voice will translate the customer needs into clear action plans.

Principal Accountabilities

• Identify opportunities for quality improvements.

• Lead NC and CAPA processes for our customer.

• Ability to communicate with the customer in order to gather information necessary to troubleshoot and conduct investigation updates.

• Outstanding customer support.

• Ability to work with a multifunctional team; Manufacturing Engineering, Applications Engineering, R&D, Operations and Quality.

• Develop statistical rationale to address issues when required.

• Manage customer notifications.

• Timely processes customer requests.

• Ability to serve as the voice of the customer back into the business and work across the Commercial and Operations team to prioritize the customer needs.

• Ability to translate customer needs into action plans.

• 10% Travel required

Knowledge / Skills / Experience

Qualifications

• Minimum BS in materials science, mechanical engineering, industrial engineering, manufacturing engineering or similar

• Minimum of 5 years’ experience in Machining field.

• Excellent understanding of GD&T in theory and practice.

• Blueprint/Drawing interpretation.

• Experience in customer communication.

• Strong communication skills and initiation.

• Excellent project leadership and well organized.

• Hands on and fast learner.

Skills

• Minitab

• Excellent Microsoft Excel skills.

• PowerPoint

• Working knowledge of failure investigation techniques and related tools: 8D, 6 Sigma, Root Cause Analysis.

• Ability to conduct and document a technical investigation with prior experience investigating, troubleshooting and root causing.

• Own and resolve complaints and requests from assigned customer.

• Multi-tasking

• Team player

• Layout inspection and calibration methods and systems.

• Quality statistics and sampling plans

Pay Transparency (complete highlighted sections)

• The salary range for this position is $96,000- $121,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits

• Benefits begin on DAY 1!

• Employee Assistance Programs

• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.