Job Title: Manager Enterprise Applications

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision

• Company-paid life insurance for extra protection and peace of mind

• Programs to stop smoking, diabetes management coaching, and on demand care options.

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

• Paid time off from work for leisure or other hobbies.

• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

The Manager of Enterprise Applications supports Savers’ vision by providing leadership and technical expertise in planning, selecting, implementing, upgrading, and maintaining key enterprise SaaS and Commercial-Off-The-Shelf (COTS) applications. They will guide a team of incredible individuals responsible for the health and maturity of Savers’ enterprise applications.

Essential Job Functions:

• Leadership & Strategy:

• Lead a team throughout all phases of design, implementation, and support of critical business applications, including ERP, CRM, and ITSM applications.

• Develop and manage the enterprise applications roadmap in alignment with business needs and technology trends.

• Collaborate with key stakeholders to understand business processes and identify opportunities for system improvements and automation.

• Provide strategic direction for integrations.

• Team Leadership & Development:

• Lead and mentor a team of application specialists, ensuring continuous improvement and knowledge sharing within the team.

• Provide performance feedback, training, and professional development opportunities for team members.

• Project Management:

• Plan, coordinate, and execute application development projects, including upgrades, enhancements, and new implementations.

• Manage cross-functional teams, including internal staff and external vendors, to deliver projects on time and within scope.

• Compliance, Data Management, and Reporting:

• Act as control owner and coordinate with business process owners and other control owners to execute on Sarbanes-Oxley compliance requirements

• Evaluate control deficiencies and track remediation to completion

• Consult, advise, and participate in the design of various IT processes and controls to support compliance with policies, standard, regulatory requirements

• Oversee data management practices, ensuring accurate reporting and analytics capabilities across platforms.

• Develop custom reports and dashboards to provide actionable insights for business leaders.

• Business Process Improvement:

• Identify and implement process improvements through better utilization of enterprise applications.

• Conduct regular system reviews, data analysis, and user feedback sessions to identify opportunities for optimization.

• Vendor & Stakeholder Management:

• Act as the primary point of contact for vendors and external consultants.

• Negotiate contracts, licenses, and service agreements with vendors to optimize costs and service delivery.

• Maintain relationships with key stakeholders, including department heads, to ensure business needs are met.

• Documentation and Training:

• Maintain documentation of configurations, processes, and technical solutions.

What you have:

• Experience with configuration, administration, and customization of ERP and CRM platforms, preferably Microsoft D365 and Salesforce.com.

• Strong understanding of enterprise architecture, ERP/CRM systems, and cloud-based technologies.

• Excellent project management skills with a proven ability to manage multiple priorities and deliver results on time.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent communication and interpersonal skills with the ability to collaborate across departments and teams.

• Ability to communicate orally and in writing

• Ability to interact with all levels of the organization

• Experience with integration tools like Azure Logic Apps, Power Automate, or Boomi a plus

• Experience working in an Agile development environment.

• Experience in managing vendor relationships and negotiating contracts.

• Strong knowledge of data governance and compliance standards, especially Sarbanes-Oxley

• Proven experience leading large-scale system implementations, migrations, and integrations.

Minimum Required Education, Training and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience)

• 7+ years of experience managing enterprise applications

• 2+ Supervisory/Management experience

• Microsoft Dynamics 365 Finance certifications a plus

FLSA : Exempt

Trave l: Less than 10%

Work Type/Locatio n: Remote

Savers is an E-Verify employer