This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2332584

IT Frontline Support Analyst I

Location: Meridian, Idaho

Position Overview: J-U-B ENGINEERS, Inc. is seeking to hire an IT Frontline Support Analyst I to work in our successful Meridian, Idaho office. Our purpose at J-U-B ENGINEERS, Inc. (J-U-B) is Helping Each Other Create Better Communities. We foster a supportive and team-oriented environment to solve problems that improve society while providing employees growth opportunities and an expansive benefits package. We attract and retain the best people because we provide an enriching environment for our employees to build their careers in the communities where they live while using their talents in a team environment. J-U-B offers a clearly defined career path, and a sense of belonging. It is one of the largest professional engineering companies in the Intermountain West, with over 20 offices across seven states. There are ample opportunities to collaborate with other offices on projects, widening your experience and network.

This position will assist in maintaining IT systems and provide technical support to employees. In addition to the technical skills listed below, this person must be self-motivated, personable, ethical, innovative, and persistent in resolving end-user needs.

Primary Responsibilities:

• Provide Level 2 technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems escalated from Level 1 support.
• Excellent communication skills to effectively communicate with both technical and non-technical personnel.
• Technical writing skills and the ability to clearly and concisely document troubleshooting steps and solutions.
• Assist with installing, configuring, and maintaining IT systems and applications.
• Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment.
• Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills.
• Ability to adapt to new technologies and stay updated with industry trends.
• Installation and maintenance of end-user hardware, software, and peripherals.
• Provide company-wide help desk support.
• Ensure compliance with J-U-B policies and best practices.
• Maintain a high degree of current technical knowledge.
• Ability to work effectively in a team environment.
• Working knowledge of computer systems (including hardware, software, and networks) and Windows and Apple operating systems.
• Network Services and Equipment Installation
• Server Equipment Installation
• Involves travel to other offices and work after hours (including weekend days) as necessary to troubleshoot and resolve problems.