Job Summary:

The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W

The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00

Responsibilities:

• Taking inbound calls all day.
• Assisting clients with questions and concerns.
• Determining the appropriate que or person whom caller would need to speak with.
• Perform additional duties and assume additional responsibilities as identified by manager.

Qualifications:

• Education and Experience
  • High school diploma or general education degree (GED) required.
  • Customer service experience.
  • Medical background preferred but willing to train.

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``` - Skills and Competencies

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``` - Strong verbal, written and interpersonal communication skills. - Must be able to demonstrate the ability of maintaining privacy and confidentiality. - Strong critical thinking skills; problem solving, and decision making. - Ability to communicate effectively to a variety of audiences. - Demonstrate cooperative behavior with colleagues, supervisors and clients. - Strong time management, organizational, and follow-through skills. - Ability to work independently. - Requires regular and predictable attendance and punctuality.