Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & Wellness benefits starting on day 1 of employment

• Paid parental leave

• 401K eligibility

• Tuition reimbursement

• Flexible work arrangements

• Employee Assistance Program eligibility / Health Advocate

• Paid vacation and Paid holidays

Job Description

Job Description

As a key member of Avery Dennison's North American Shared Services Organization (NASSO). This  Customer Financial Services Manager role is a key link between NASSO, sales and customer service. The Customer Financial Services Manager is responsible for leading the operations of a credit team for Business Units  within the North America region.

The role is critical in driving coordination with business partners as well as managing an outsourced service provider. The successful candidate will be responsible for leading  direct reports in N. America and also managing our BPO outsource provider the Buiness Units under their responsibility . The day-to-day activities range from leading and prioritizing the tasks of the team, to coordinating process improvements and compliance.

 In your role as Customer Financial Services Manager, delivering on these responsibilities is critical to success:

• Partner with Sales, Finance, Customer Service, and our Outsource Service Provider to optimize A/R working capital and manage customer risk

• Develop and maintain close working relationships with area VP’s, Finance Directors, Sales managers and Account Managers

• Manage, lead, motivate and develop team members through effective leadership, coaching and training; complete performance management process, including goal setting and defining metrics

• Assist in developing and implementing a plan to achieve AR goals, monitor/measure receivable performance and provide support.

• Provide training and education related to credit policies and procedures

• Identify staffing issues with performance evaluations, training and resources

• Establish and approve credit lines and limitations of customer accounts

• Review A/R agings with team members and resolve excessive past due transactions

• Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, improving sales and building customer relationships

• Support working capital initiatives around free cash flow

• Implement plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.

• Negotiate the resolution of collections matters with customers

• Run reporting and analysis of key AR metrics and results

• Support A/R management with the business process improvement design and implementations

• Review and approve refund checks

• Execute decisions for problem solving, credit limitations, credit hold shipments, and negotiate payment settlements to make quality credit decisions.

• Support key initiatives and special projects as needed

Qualifications

Qualifications

Avery Dennison has a long history of being a market leader. Your experience is important to us. It should include the following:

 Education + Experience:

• Bachelor's Degree in Finance or Accounting

• 5+ years of credit & collections experience with supervisory or lead experience a plus

• Thorough understanding of fundamental concepts, practices and procedures of credit and collections, as well as best in class processes.

• Strong financial, accounting and analytical skills and high attention to detail

• Possess effective supervisory skills

• Mainstream ERP and/or financial system(s) experience preferred

  Experience of Oracle would be a preference but not required.

• Understanding of the end to end order to cash process

Other:

• Strong oral, written communication and presentation skills

• Strong project management and business partnering skills; proven track record of collaborating across functions

• Fundamental intellectual curiosity and ability to anticipate the next question.

• Have a continuous learning approach and take initiative to act on data/intuition; provide proactive insights that drive action and execution, leading to results

• Ability to handle several tasks simultaneously and prioritize/re-prioritize workload (individually and for direct reports) to meet deadlines in dynamic business conditions

• Handle ongoing needs of our internal and external customers

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled