JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Shift: 1st shift 8:30 am to 5 pm CST (Central Standard Time) with rotating Saturdays from 8 am to 12pm CST Job Summary: This position is responsible for helping end-users who are having any computer software problem for Froedtert Health\'s Epic Systems. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals\' network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals\' end-users. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members and Clinical Informatics team members to promote teamwork and accountability. Other duties as assigned. EXPERIENCE DESCRIPTION: A minimum of one year of relevant Help Desk and customer service experience, preferably in a hospital or healthcare setting is required. Experience should include a minimum of one year of relevant Epic services. Experience with healthcare business processes and associated applications/software is preferred.EDUCATION DESCRIPTION: Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required. Epic knowledge/experience preferred.SPECIAL SKILLS DESCRIPTION: Clarity and discipline in communication skills written and verbal. Strong organizational, multi-tasking and time management skills. Able to work well in a team environment. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving... For full info follow application link. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D88037FEC4E04456