Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis, TN location is looking for a new Sea Logistics Customer Care Manager to join our Sea Logistics team.

Your Role

To Represent K+N in the local community that embraces both internal & external Sea Logistics Customer’s. The Sea Logistics Customer Care Location Manager is responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention.

Your Responsibilities

• Provideleadership, direction and monitor the Performance of the local Customer Careteam and local Sea Logistics Field Sales team

• Overseestaffing and selection decisions, allocate resources and manages projectassignments, as necessary

• Maintain closecooperation with Branch & Area management as well as Sea Logisticsoperations (Operational Care Center) for an enhanced customer experience

• Responsibility for Profit maximization by avoiding additional costs & expenses due to internal servicefailure

• Pro-activelyparticipate in customer visits / meetings as needed and in conjunction withlocal/Area sales personnel

• ManageCustomer retention & focus on prospecting for new Business

• Stayup-to-date with Market Knowledge & provide continuous updates to the Team

• BusinessDevelopment & Strategy setting to increase Market share

• SupportingSales in turning opportunities into Business Partners

Your Skills and Experiences

• 3+ years' Sea Logistics experience

• 2+ years' Industry experience

• 2+ years' PeopleLeadership, Collaboration & Empowerment Skills

• You have the ability to travel for business reasons

• You have the ability to work on-site 5 days per week

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.