Job Summary

You bring the passion, motivation, and drive, and Aimbridge Hospitality will bring the opportunities! Aimbridge will get you where you want to go and help you reach places in your career you might have never imagined were possible! When you join the Aimbridge Family, you’re working with the best of the best! It’s a mark of distinction. Our diverse business is full of energy, excitement, and rapid growth—just like a career with Aimbridge! Join a team where every day brings new opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. We are a place to GROW , a place to BELONG , and a place to SUCCEED ! That is #theAimbridgeWAY!

Aimbridge Hospitality is actively recruiting for a General Manager to lead our team at the Homewood Suites by Hilton Memphis SW! The ideal candidate has Hilton and extended-stay experience. This is a great opportunity for a seasoned GM leader looking to break into the nation's largest third-party management company.

The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.

Exempt managers must customarily and regular direct the work of at least 2 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.

• Must have valid driver's license for the applicable state.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).

• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid

• In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.

• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.

• Tour the operating departments daily making adjustments as needed via department heads.

• Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality's standards and the review of previous and future sales and operations efforts.

• Meet all financial review dates and corporate directed programs in a timely fashion.

• Hold a monthly financial review with all department managers and available supervisors.

• Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.

• Develop managers for future advancement through competency training and corporate sponsored training programs.

• Participate in required M.O.D. coverage as scheduled.

• Maintain direct contact with and monitor the development of management trainees.

• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.

• Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards.

• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.

• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Ensure complete processing of invoices daily by using the A/P process.

• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests managers and all other employees.

• Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.

• Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.

• Motivate coach counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

• Ensure that all employees receive fair and equitable treatment according to Aimbridge Hspitality S.O.P.'s.

• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.

• Be in the public areas during peak times greeting guests and offering assistance as needed.

• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.

• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.

• Complete required corporate training modules and become certified to train those as required.

• Ensure that all scheduled meetings take place on the property.

• Access to back of house areas of the hotel and sensitive information

• Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank

• Interact and occasionally have unsupervised contact with guests and/or colleagues

• Access and control to sensitive areas in the hotel premises including the Hotel Safe Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets

• Drive safely on behalf of the company for business reasons

• Maintain a high level of trust and responsibility

• Represent the company with certain level of reputation and good character as well as exercise sound judgement

Property Details

Welcome home to Homewood Suites by Hilton Southwind-Hacks Cross. Travelers will discover a country home minutes from Interstate 240, and convenient to Memphis International (MEM) Airport. Located across from TPC Southwind - home of the PGA St Jude Classic - this all-suite Memphis, TN hotel is within 20 minutes of almost anywhere in Memphis. A fitness center with modern cardio equipment, free weights and a pool allow guests to maintain any exercise program. This all-suite hotel features an outdoor basketball court in addition to an outdoor sports ground for volleyball and soccer. We have a wide range of great restaurants within walking distance. Whether guests are in Memphis on business, to visit Graceland, attend the NBA Memphis Grizzlies at FedEx Forum, discover Beale Street, or take in the National Civil Rights Museum, they'll arrive to a host of included extras and a warm Tennessee welcome at Homewood Suites by Hilton Southwind-Hacks Cross.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

  Apply for this position (https://careers-aimbridge.icims.com/jobs/360582/general-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyHomewood Memphis SW

Posted Date2 days ago(11/20/2024 8:00 AM)

ID2024-360582

LocationUS-TN-Memphis

CategoryGeneral Manager/Senior Operations Leadership

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality