Description:

Client Relations Specialist will manage incoming calls for customer service, billing inquiries, escalations, upgrade offers, and welcome calls to new customers. They will talk to customers about their systems being out of date and schedule a tech to come out and upgrade their systems.

Contract Management:

• Create new contracts for customers who have recently been onboarded (have about 1500 currently in the que).

• Request penalty charges for early termination of contracts.

• Perform billing audits to ensure correct rates and contract terms.

Customer Account Maintenance:

• Update customer account information such as names, addresses, contacts, and passwords.

• Assist customers with setting up Payer Express (web portal/app).

Technical Support Assistance:

• Assist the technical support team by creating tickets for service calls.

• Support the team by validating service calls and upgrade requests.

Email Communication:

• Manage internal and external email communication from direct customers and internal departments.

• Customer Retention and De-escalation:

• Handle customer retention efforts and de-escalate tense situations to maintain positive relationships.

Billing and Invoicing:

• Review and print invoices for customers.

• Email statements and invoices to customers.

• Answer all billing-related concerns.

• Request adjustments to invoices as needed.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.