Essential Functions

:

• Answers and makes calls to and from customers, internal and external, as needed.
• Processes packages or cases including, but not limited to:
  • USPS packages/cases
  • COD cases
  • Employee Dental Assistance Program cases
  • VIP inbound/outbound
  • DSO cases
  • Outsource cases
  • Customer drop-off cases
• Monitors flow of rush cases to ensure proper routing and delivery to customers.
• Researches and process packages or cases needing special attention; contacts customers to verify or obtain missing or additional information.
• Conducts research on mixed and lost cases, and reports unresolved cases to Management.
• Fulfills submitted shipping service requests, which may include International and Saturday Delivery requests.
• Communicates information to internal and external customers related to orders on hold, international shipments, damaged shipments, and other extraordinary circumstances.
• Conducts mail count on a daily basis and provides updates as required.
• Provides support for Prospect/Restart customer accounts, including any account holds.
• Works with management to prioritize work projects and tasks, and assigns work to the team.
• Trains and provides direction to internal team members.
• Helps process credits for incoming Doctor cases.
• Determines and authorizes team/individual overtime as production needs require.
• Assists assigned personnel in resolving on-the-job technical problems.
• Arranges for necessary tools and supplies.
• Inspects, coordinates, and records work performed by the group.
• Refers problems involving job discipline and employee performance to supervisor.
• Keeps spare parts inventory in work area for the repairing and maintenance function of the group.
• Performs other related duties and projects as required by management.

Education and Experience:

• High school diploma or equivalent.
• Minimum three (3) years of shipping experience

Pay Range: $17.00-$20.00 p/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us atrecruitment@glidewelldental.com. Please indicate the specifics of the assista ce needed.