Workplace Experience Supervisor

Job ID

174686

Posted

08-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Melbourne - Victoria - Australia

• GWS Client in the Wealth & Investment sector

• Leadership opportunity Workplace experience

• Melbourne CBD Location

Culture of our team at CBRE GWS:

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.

Here’s a snapshot of your day:

The Workplace Experience Lead role is responsible for delivering exceptional workplace experiences and service to staff members, guests and the community, ensuring qualitative customer outcomes are realised. The individual must ensure they and their team liaise professionally and appropriately with customers, suppliers and internal stakeholders at every interaction whilst supporting the client on behalf of CBRE.

• Manage day-to-day operations of Boardroom attendants’ onsite team. Communicate and adjust any changes to Roster and forecast any upcoming extra resources that are needed to be approved by Client.

• First point of contact for all visitors, meeting and greeting all visitors, offering refreshments and escorting to meeting rooms.

• Organisation and set up of meeting rooms and anticipating the needs of the users (i.e. refreshments, IT set up, movement of partition walls etc).

• Organisation and set up of internal events and assistance with external events, assisting the Events Manager with catering / Events tasks.

• Manage office supplies of Level 14, knowing when to reach out for Facilities support.

• Conducting Inspections on a monthly basis and reporting back to Operations manager.

• Providing input to the monthly Contract review and Client meetings by creating a PowerPoint slide presentation informing key updates for the month.

• Identifying innovation ideas in the Visitor Experience space and reporting to the Operations manager to collaboratively plan way to implement.

• Administration and finance support, passing on of supplier invoices in a timely manner.

• Ensure kitchen items are well stocked, in addition to set up and shut down of the coffee machine, and ensuring snacks and refreshments are stocked

The Ideal Candidate

• Previous experience in a similar role or within the Workplace Experience Industry;

• 3+ year's reception experience gained within a corporate office environment.

• Management experience desired, but not essential

Why work for CBRE?

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential. 

We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development, and performance. Apart of a rewarding career with great developmental opportunities within GWS and across other areas of CBRE, our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships, and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)