Technical Sales Support Rep (6 month contract)

Will you like to join a leader in legal insights and technology?

Are you skilled professional in client services support?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the Role

The role reports to the Head of Customer Success and work alongside a team of Customer Consultants in Australia supporting our clients across all segments.

Responsibilities

• Exhibit a passion to deliver superior client services by going above and beyond

• Doing whatever it takes to ensure each client contact is a positive experience with LexisNexis

• Manage and coordinate customer onboarding activities

• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider

• Initiate the escalation process for unresolved customer problems

• Create onboarding documents and self-service training materials for customers

• Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives

• Promote excellence through high individual productivity, accuracy and thoroughness- look for ways to improve and promote quality

• Work effectively in a team environment by balancing team and individual responsibilities

• Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team.

Requirements

• Bachelor’s degree or equivalent work experience Demonstrated oral and written communication skills

• Strong detail orientation and ability to follow defined processes

• Solid time-management skills

• Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook) Experience with CRM systems a plus Previous experience in a telephonic or customer facing position is preferred.

• Keen problem solving & a commitment to providing resolution to customer issues on the first pass

• Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer

• Highly motivated to work as a team player and perform as an individual contributor

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working arrangements

• Benefits for you and your family

• Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.