Description

• Support a 24x7 operation – team works a 12-hour, rotating shift pattern

• The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for relocation to Alice Springs, NT

• Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

Leidos supports systems used at the Joint Defence Facility in Pine Gap. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):

• Research problems by accessing internal and external knowledge databases.

• Perform hardware troubleshooting, repair, replacement and incident resolution.

• Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.

• Communicate with customers to fully understand the incident, service request or problem.

• Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.

What You'll Bring to Make an Impact

Equivalent tertiary education and experience in responsibilities outlined above

Working knowledge of ServiceNow/HelpNow (or similar applications).

CISSP certificate or equivalent

We're most interested in your strengths, what you want to learn and how far you want to go.

This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

To apply for this role, follow the links or apply via our Careers page.

Recruitment process - 1 virtual interview, 1 face to face & background checks.

Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00155298-OTHLOC-1373

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.