Job Description

Job Description

With relevant knowledge of customer relationship management, the customer success Representative supports the commercial management activities to ensure the timely renewal of Oracle Maintenance contracts with existing customers for the ANZ region. The Renewal Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans.

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning and organizational awareness to execute and deliver the desired goals .Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

• Follow up by email and phone on Java SE Subscription renewal contracts.

• For Direct Deals: Create Opportunity IDs, create budgetary quotes and book renewal deals.

• Update forecasts and communicate status as needed to Java Sales management.

• Work with Java Sales Channel Support team for entering and booking indirect deals.

• Achieve quarterly assigned sales quotas.

• The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscription.

• Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners.

• Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.

• Take an account management approach to identify co-termination and reinstatement opportunities.

• Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory.

• Maintain accurate forecast and activities for assigned region in the CRM.

• Leverage cross-functional resources to achieve results/meet customer needs.

• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Career Level - IC4

Responsibilities

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

#LI-DNI

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer