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The Department of The Central Business Office has an exciting opportunity for a full-time to work remotely. The individual in this position is responsible for monitoring quality indicators in order to identify trends and learning opportunities for the employees at the Central Business Office. This will include auditing a random selection of visits and validating the information entered by the staff. In addition, feedback, coaching and training will be provided by the individual in position to ensure adherence to appropriate workflows and processes. This position requires expert knowledge in the revenue cycle, system knowledge and ability to provide objective feedback and training according to the outcome of audits. This position supports the Medical school’s vision, mission, goals and objectives by providing patient-centric access to our world renowned medical care.

• Supports Central Business Office leadership in identifying strengths and opportunities for employees providing objective feedback and recommendations in quality assurance documentation.

• Works closely with the department’s leaders to develop and implement focus training for the Central Business Office.

• Reviews quality indicators to monitor trends and determine where training deficiencies exist.

• Support the analysis of quality audit findings to identify key issues, trends and potential root causes that point to improvement opportunities.

• Assist in the development of custom training curriculum based on employees’ needs.

• Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.

• Assists in training and coaching of new employees in requirements and skills specific to their roles.

• Serves as subject matter expert during in-service sessions to keep the staff current on processes and guidelines.

• Maintains product knowledge expertise Supports Central Business Office leadership in identifying strengths and opportunities for employees providing objective feedback and recommendations in quality assurance documentation.

• Works closely with the department’s leaders to develop and implement focus training for the Central Business Office.

• Reviews quality indicators to monitor trends and determine where training deficiencies exist.

• Support the analysis of quality audit findings to identify key issues, trends and potential root causes that point to improvement opportunities.

• Assist in the development of custom training curriculum based on employees’ needs. Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.

• Assists in training and coaching of new employees in requirements and skills specific to their roles.

• Serves as subject matter expert during in-service sessions to keep the staff current on processes and guidelines.

• Maintains product knowledge expertise

Knowledge, Skills and Abilities:

• Knowledge and experience in healthcare revenue cycle (billing, collections, insurance verification, etc.).

• Knowledge and experience in analytics, problem solving and ability to recognize trends.

• Strong communication skills, both written and verbal with the ability to communicate on both a technical and

• interpersonal level.

• Ability to work independently yet also depend upon others for instructions, guidance or direction as needed.

• Ability to work in a team environment that requires quick turnaround and quality output.

• Comfortable designing and delivering small and/or large group training.

• Strong computer skills that include MS Office (Word, PowerPoint, Excel, etc.).

• Knowledge of EPIC

• Education Requirements (Essential Requirements): High school or equivalent; Three (3) years of experience in the healthcare field with strong revenue cycle experience.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H6