At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Monitor Technician Lead - Memorial Regional Medical Center

I. Primary Function/General Purpose of Position

On a daily basis, leads the operations of the TeleTech Station. Supervises personnel assigned to the Station, including delegating assignments, organizing workflow, orienting new staff, training job functions, and resolving problems. According to established policies and procedures, provides continuous monitor observation and rhythm strip documentation. As a member of the nursing unit, conducts self to promote an organized and positive environment.

II. Employment Qualifications

1. Work requires the ability to read, write, comprehend, and communicate as normally acquired through completion of high school in order to fulfill essential job functions.

2. Work requires an understanding of department and hospital policies, procedures, and schedules, and a basic knowledge of medical terminology usually acquired through three to six month on-the-job experience.

3. Work requires training in cardiac monitoring and documentation; an 85% score on Basic Arrhythmia test, competency on skills checklist, and CPR certification. ACLS certification preferred.

4. 6-12 months leadership/supervisory experience preferred.

III. Essential Job Functions

Cardiac Monitoring

_1. Provides continuous cardiac monitor observation.

_2. Documents and interprets rhythm strips for each patient every 4 hours. _3. Ensures that all cardiac telemetry monitoring equipment is in working order at all times. Performs quality control tests on cardiac monitors as directed.

_4. Informs the appropriate nurse of changes in cardiac rhythm/documents rhythm strip.

_5. Checks lead daily for adverse reactions. Informs the appropriate nurse of possible lead placement problems with monitor tracing. Positions and handles patients lead replacement problems with monitor tracing. Positions and handles patients with a high degree of safety and professionalism: a. Provides protection in accordance with prescribed safety standards; b. Maintains an awareness of the patient’s physical and emotional condition, recognizing and reporting any adverse reactions.

_6. Flags monitor appropriately, i.e., pt off floor. Assures telemetry channel is properly 2 of 5 identified with room/bed number and patient’s name.

_7. Follows proper procedure during Code Blue situations. a. Notifies the appropriate nurse to check the patient; calls the code when it is certain that it is a code. b. Ensures the event is recorded continuously at the central station until the patient is connected to the bedside defibrillator.

Remote Sitter Monitor Technician

_1. Demonstrates understanding and proficiency of the use of the “AvaSys Tele Sitter Solution” software.

_2. Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance.

_3. Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.

_4. Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment. Arranges meal break times with nurse and informs the Nursing Supervisor prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation.

_5. Provides patient with explanations as necessary, but does not counsel or provide opinions.

_6.. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.

_7. Participates in a collaborative identification and reporting of patient safety issues. Assure patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge Nurse.

Lead Responsibilities:

_1 On a daily basis, leads the operations of the TeleTech Station. Supervises personnel assigned to the Station, including delegating assignments, organizing workflow, orienting new staff, training job functions, and resolving problems. Plans in-service educational programs for staff.

_ 2 Does all scheduling for unit and meets with the nurse manager for final postings.

__3. Communicates effectively with physicians, staff and patients. Obtains information accurately and efficiently.

__4. Performs data entry via computer keyboard and mouse.

_5. Utilizes medical terminology in the determination of the procedure type. _6. Trouble shoots problems and stays abreast of new Phillips protocols and communicates with the nurse manager any and all concerns

_7. Participates with the Nurse Manager in the employee evaluation program (PIP); completes initial 90-day evaluations on all employees

_8. Maintains all equipment and supplies for the scheduling office; inventories and orders supplies.

_9. Reports immediately any malfunction, necessary adjustments or repairs of equipment to nurse manager.

_10. Tracks trends in patient care noticing and reporting recurrent issues to the nurse manager.

_11. Demonstrates the knowledge and skills necessary to provide care appropriate to the age and needs of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development of the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in the unit’s departmental policies and procedures.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com