Center 3 (19075), United States of America, McLean, Virginia

Senior Manager, Product Management - Enterprise Entitlements

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all-in-one, reaching tens of millions of consumers. As a Developer Experience organization, we obsess over building amazing solutions for our developer community and measure ourselves by how well we unblock developers to do their best work, and by extension, how satisfied they are in doing their work. This team leads our API ecosystem and associated developer platforms. APIs form a critical building block for developing software, from customer applications, to real-time financial decisioning, to machine learning and AI. We aren’t exaggerating when we say that we touch every part of Capital One! Within this space, our Enterprise Entitlements platform enforces proper access to data (via APIs) based on customer and account status. We sit at the very fun intersection of customer servicing experiences & complex technology at scale, giving our team a lens into much of what’s going on at Capital One. If you are excited about finding insights in large datasets, care deeply about helping our customers to solve their (and their customers’) problems, and enjoy learning quickly and often -- this is the role for you!

This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform features. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders, ranging from risk and compliance advisors to senior business and tech leaders.

Successful candidates will also demonstrate:

• Technical knowledge necessary to propose and influence new product and feature ideas, especially in the space of enterprise-scale APIs, balancing developer enablement with governing and securing the API ecosystems

• Experience translating business strategy and analysis into enterprise-grade software solutions

• Strong understanding of API technology, frameworks, and consumption patterns

• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Strong work ethic as team player and a willingness to roll up one’s sleeves to get the job done

Responsibilities:

• Engage all stakeholders (Business, Engineering SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identify new capabilities, define product features, and work closely with development teams to launch those features

• Prepare strategic vision & roadmaps, and communicate to Leadership and stakeholders

• Partner with engineering as a Product Owner for multiple teams, articulating requirements in a language the engineering teams appreciate and resonate with

• Drive the product management practice within the organization, defining expectations and commitments

• Operationalizing product metrics for the products you own and building the business case for new investment

• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are:

• Human Centered. You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product. You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.

• Business Focused. You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful. You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.

• Technology Driven. You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Transformational Leadership. You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams. You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in digital product management

Preferred Qualifications:

• MBA or Master’s degree

• 5+ years of experience in Agile product management

• Experience with API platforms or API management in an enterprise environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management

Illinois (Hybrid On-Site): $185,600 - $211,800 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).