JOB REQUIREMENTS: Posting Title American Girl Direct Service Associate - Seasonal (Remote - WI) Requisition Number R229364 Company American Girl Brands, LLC Location McFarland, Wisconsin Address 123 Mattel Ave Zip Code 53558 Job Category Customer Service CREATIVITY IS OUR SUPERPOWER.It\'s our heritage and it\'s also our future. Because we don\'t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. What Your Impact Will Be: DS Support Team members have a variety of responsibilities including: Assist Supervisors and Senior Associates with quality monitoring of customer interactions and data entry (MAGICs) Give feedback and encouragement to seasonal employees Provide quality internal customer service on the Assist line Distribute work and complete other administrative tasks Assist with project management and monitor queues Take customer calls to support unanticipated volume Serve as a positive role model for American Girl culture Handle escalated customer concerns and callbacks Extended Customer Follow-up Respond to customer email What We\'re Looking For: Communicate clearly, respectfully, and effectively with internal and external customers. Work independently, as well as a part of a team. Display effective problem-solving, organizational, and time management skills. Handle difficult situations while remaining calm and positive. Provide coaching and support to a wide variety of personalities and skills sets. Must be available the four weeks following Thanksgiving, preferably through early January. Weekend and holiday rotations required. Willingness to increase availability during peak times. Maintain a high level of integrity, confidentiality, and professionalism. Proactively shift priorities in a confident and positive manner. Minimum of one year of Direct Service experience. Must be comfortable working in a virtual environment. Willingness to work in TEAMS application. Don\'t meet every single requirement?At Mattel we are dedicated to building a diverse and inclusive workplace, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How We Work: American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We... For full info follow application link. Mattel is an Affirmative Action/Equal Opportunity Employer. F/M/Disability/Vet ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/59626F2B7D024D00