Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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Residential Liaison

The Residential Liaison is responsible for ensuring a wonderful residential homeowner experience while providing excellent customer service. The right candidate should possess strong concierge and project management skills, the ability to multitask, possess creativity, utilize problem solving skills and be able to work independently. Must have experience in providing information and assistance to homeowners regarding Maui attractions or points of interest, booking reservations for owners both within the resort and at outside facilities, properly logging all owner requests and performing follow up with owners, creating individual and personalized itineraries and maintaining good communication with other departments regarding owner requests or special needs as necessary.

The Residential Liaison will also work very closely with outside vendors, contractors and the Montage Kapalua Bay Engineering team during owner renovations or maintenance work and should have the ability to build trust and develop strong relationships with people from diverse backgrounds and cultures. Attention to detail and organization is crucial to succeed in this role.

DAILY DUTIES

• Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.

• Act as personal concierge for owners and assist with pre-arrival and in-house requests

• Assist with new owner onboarding, preparing forms, and utility setup.

• Prepare residences for owner arrival on property according to owner preferences and requests

• Deliver owner mail and packages

• Communicate results of weekly/monthly Preventative Maintenance Inspection engineering reports to participating owners

• Complete Work Order Request forms received from Engineering, bill and communicate results with owners

• Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features.

• Administrative and organizational office work

• Create personalized WOW’s to enhance the ownership experience

• Develop meaningful and long-term professional relationships with residence owners, earning their trust.

• Assist with various other projects that will enhance the ownership experience

QUALIFICATIONS

• College Degree preferred

• Minimum of two years’ experience in a luxury hotel

• Minimum of two years’ experience in customer service

• Excellent telephone etiquette

• Exceptional guest recovery skills

• Enjoy interacting with people in a fast paced environment

• Excellent organizational and time management skills

• Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook

• Must possess positive attitude and a passion for hospitality

• Must be willing to participate in a learning environment

• Must integrate company values throughout all interactions

• Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.

Physical Requirements:

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing. Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets.

The pay scale* for Residential Liaison is $30.09.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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