Career Opportunities: Inside Technical Sales Support Associate, Door & Hardware industry (31368)

Requisition ID 31368 - Posted - Securitech Group Inc. - Architectural Hardware Group - Maspeth (54-60 46th Street) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%

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Renowned for its groundbreaking innovations in multipoint and deadbolt locking, Securitech ASSA ABLOY prides itself in being a “Go-To” high-security door hardware manufacturer, meeting the strictest of standards & developing specialized solutions for customers.

From schools and behavioral healthcare facilities to worldwide retailers, government institutions, and infrastructure, Securitech’s proven lock security solutions provide for a unique niche across industries and markets.

We’re expanding our Sales Team, seeking to hire a Inside Technical Sales Support Associate supporting the Door & Hardware industry. This individual will guide Distributors, Dealers, End Users, Architects and Hardware Specifiers through the specialized aspects of our mechanical products, ensuring they can best meet the needs of the end user. You will collaborate closely with both our Sales and Product Management Teams serving as the Subject Matter Expert behind our product offerings.

This position will be onsite in Maspeth, NY.

What you will be doing

• Provide Expert Product Knowledge: Offer detailed technical, discount, and pricing information for our products, ensuring a deep understanding of our offerings.

• Answer Product Inquiries: Respond to questions about product applications and specifications, delivering accurate and helpful information.

• Price Modeling: Ensure the accuracy of quotations and product documentation, working closely with all parties involved.

• Customer & Distributor Collaboration: Resolve product and application issues by configuring products to meet specific requirements, suggesting modifications, and presenting proposals to the product management team.

• Customer Service Support: Assist with shipping issues, product order status updates, and special requests.

• Effective Communication: Collaborate seamlessly with Architects, Consultants, Dealers, Distributors, Installers, End Users, DSS teams, Business Development team, Engineering, and the In-House Shipping and Production Manager.

• Field Feedback and Product Development: Gather and relay insights from field conditions and application requirements to our sales and engineering teams, driving the development of new products or variations.

• Tech Support Backup: Provide backup support to our tech team, guiding product installation and operation.

  What we are looking for

• Proven track record in delivering exceptional customer service within a fast-paced environment.

• Must thrive in an environment where each day brings new challenges.

• Door and Hardware industry background is most preferred.

• Must be self-motivated and driven for results.

• Effective problem-solving capabilities.

• Must be able to multitask, juggling many balls at the same time.

  We review applications regularly, so don’t hesitate, apply today!

  #LI-VB1

  We are the ASSA ABLOY Group

  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

  As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.