Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for a Customer Relationship Management Analyst to join our Nestlé Waters team.

Location: Maslak, İstanbul

Type of contract: Permanent

As a Customer Relationship Management Analyst, you will have the following responsibilities;

• Ensure CRM Solution Progress:

• -Support CRM Solutions products lifecycle processes mainly on Deployment, Sustain, and Leverage

• -Maintain strong networks through CRM Solutions functional networks with IT experts in Markets, Global Managed Businesses

• Perform CRM Reporting

• Ensure Deployment & Change Management:

• -Understand Nestle Waters Businesses requirements and make recommendations on the applicability of the CRM Solutions to meet these business requirements

• -Support flawless implementation of agreed projects, on time and on budget by following agreed methodology

• -Delivers technical requirements within process optimization projects

• -As instructed performs assessment on application changes prior to release and/or implementation to ensure there are adequately documented and complete according to guidelines

• Take part in CRM campaign planning and campaign operations execution

• -Keeping up with the trends and technologies regarding customer communication strategies and applying where possible

• Ensure Security Compliance:

• -Ensure implemented CRM solutions meet internal and external standards in regards to security compliance

• Ensure Sustain:

• -Establish, maintain and optimize an efficient CRM Solution

• -Ensure relevant measure and targets are driving desired behavior

• Ensure Leverage:

• -Help maintain and leverage technology capabilities with IT Experts

• -Enhances Market / User Capability by executing the identified methods / approaches and follow through status / track progress

Which profile are we looking for?

• Bachelor's Degree,

• At least 3 years’ experience in related job

• Related functional / business process experience

• Project & Product operational experiences

• Moderate experience on minimum two of Microsoft Dynamics 365-CRM

• Vendor and Partner Management experience is plus

• Strong Project Management Skills is plus

• Structured approach, solution-oriented working method

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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