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Highmark Health
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Annapolis, Maryland
...
Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
...
-
Highmark Health
-
Annapolis, Maryland
...
Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
...
-
Highmark Health
-
Annapolis, Maryland
...
, customer service, etc.)
Preferred
3 - 5 years in the Health Insurance Industry ... (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10
...
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Highmark Health
-
Annapolis, Maryland
...
role representing the customer’s voice throughout the product development lifecycle. This role will ... ” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer
...
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Highmark Health
-
Annapolis, Maryland
...
interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all ... received from Account Managers, producers, sales reps and small market clients. May coordinate meetings
...
-
Highmark Health
-
Annapolis, Maryland
...
Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
...
-
Highmark Health
-
Annapolis, Maryland
...
disease processes
Understanding of healthcare costs and the broader healthcare service delivery ...
Rarely
Works primarily out-of-the office selling products/services (Sales employees)
Does
...
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Highmark Health
-
Annapolis, Maryland
...
customers: Purposeful Execution, Teamwork, Transformational Leadership, and a Customer-First mentality. This ... that can be understood by all levels of the organization.
Cultivate a customer-first attitude by
...
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Highmark Health
-
Annapolis, Maryland
...
systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system
...
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Highmark Health
-
Annapolis, Maryland
...
facing strategy to ensure the Organization meets its STARS targets as applicable in all service regions ... member health and service outcomes. This involves action plan development, timelines, large-scale complex
...
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Highmark Health
-
Annapolis, Maryland
...
complex projects (cross functional, with potential regulatory risk exposure, customer service & financial ... regulatory risk exposure, customer service & financial impacts). Develops policies & procedures in support
...
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Highmark Health
-
Annapolis, Maryland
...
and external risk intake (hotlines, inboxes, self-service, inquiries, vendor pipeline, incident ... service experience, including establishing service levels and requirements for the department and
...
-
Highmark Health
-
Annapolis, Maryland
...
the requested treatment of service. Depending on the nature of the case, telephonic peer to peer ... .
Preferred
None
SKILLS
Critical Thinking
Case Management
Customer
...
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Highmark Health
-
Annapolis, Maryland
...
Value-Based Payment and traditional Fee-For-Service. The incumbent will lead the development and ... operations of overall payment strategy including Fee-For-Service, supporting the evolution of provider
...
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Highmark Health
-
Annapolis, Maryland
...
'Data Engineering & Self-Service Products' team involves architecting and engineering analytic data ...
Works primarily out-of-the office selling products/services (sales employees)
Never
...
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Highmark Health
-
Annapolis, Maryland
...
services, in line with agreed service levels (10%).
Promote a high-performance culture by cultivating ... site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales
...
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Highmark Health
-
Annapolis, Maryland
...
, design, code, test and implement systematic solutions to meet customer requirements that adhere to ... the service levels, system availability, performance and quality levels required by their customers
...
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Highmark Health
-
Annapolis, Maryland
...
audience selection, journey building, and personalization. This role partners with the Service/Platform ... and processes, and elevating customer trust.
This role requires a desire to understand the ever
...
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Highmark Health
-
Annapolis, Maryland
...
development and maintenance of master brand architecture; inclusive of product and service naming, adherence ... , customer insight collection and ongoing consumer trend monitoring with customer insights and analytics team
...
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Highmark Health
-
Annapolis, Maryland
...
customers and business stakeholders in order to: Understand customer and stakeholder needs, business ... and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies
...
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Highmark Health
-
Annapolis, Maryland
...
with customers and business stakeholders in order to: Understand moderate to complex customer and ... delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery
...
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Highmark Health
-
Annapolis, Maryland
...
infrastructure to facilitate requirements gathering for AI product and service proof of concept design and ... site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales
...
-
Highmark Health
-
Annapolis, Maryland
...
of the member’s care needs across the various service delivery systems and community supports. This ... for eligible members with chronic and complex health care, social service and custodial needs in a
...
-
Highmark Health
-
Annapolis, Maryland
...
selling products/services (sales employees)
Never
Physical work site required
Yes ... to covered information, cardholder data, or other confidential customer information that must be
...
-
Highmark Health
-
Annapolis, Maryland
...
customer service skills
Uses critical thinking skills for assigned tasks
Highly effective written ... -site
Rarely
Works primarily out-of-the office selling products/services (sales employees
...
-
Highmark Health
-
Annapolis, Maryland
...
. Enhance department influence by providing responsive service and understanding customer needs ... customer's needs and proactively craft message to address. Consider alternate points of view on issues
...
-
Highmark Health
-
Annapolis, Maryland
...
**
Experience or knowledge in building applications that leverage LLMs as a service, like Vertex AI LLM APIs ... selling products/services (sales employees)
Never
Physical work site required
Yes
...
-
Highmark Health
-
Annapolis, Maryland
...
corporate strategic objectives. Defines service levels and monitors adherence. Sets budgets and controls ... , accountability, customer focus and effective work relationships to realize business goals.
**ESSENTIAL
...
-
Highmark Health
-
Annapolis, Maryland
...
healthcare costs and the broader healthcare service delivery system
Proficiency in MS Excel and strong ... out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical
...
-
Highmark Health
-
Annapolis, Maryland
...
and Intermediate staff. Responsible for customer relationship management.
**ESSENTIAL ... /services (sales employees)
Never
Physical work site required
Yes
Lifting: up to
...
