... and working with the Lead Reservationists who focus on operations and immediate customer-facing issues ... best practices in customer service and leadership are upheld. Implement corrective actions to address ...

... training program. Training staff in the delivery of high-quality customer service, both via technical ... mQ The Call Center Training Manager will lead the training of all operations staff, including ...

... contact for all scheduling department functions. Takes lead role in creating runcut based on passenger demand, performance indicators and Operator/Vehicle availability. Takes lead role in system ...

... dispatchers, fostering a positive working environment and ensuring that best practices in customer service and ... . Communication and Conflict Resolution: Maintain regular communication with the Dispatch Manager and the Lead ...

... customer service and organizational skills Strong written and oral communication skills Builds ... Job Purpose: Supervises employees who maintain, repair and service all vehicles and ...

... , lead coverage during scheduled and unscheduled time off, shop schedule re-alignment to meet warehouse ...

... tools. Excellent customer service skills and communication skills Ability to work ... , state, or local law. The physical demands described here are representative of those that must be met ...

... effectively. Manage and support the Customer Management System (CMS) for optimal performance and user ... experience troubleshooting hardware and software issues. Proven experience with Customer Management ...