This posting has been extended beyond the initial anticipated closing date.

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a Senior Manager, Digital Platforms Agency this leader is responsible for the strategic direction and management of an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration. Develop a high performing organization by creating and fostering an iterative and continuously improving environment. Ensure a high degree of cross functional communication and participation in line with product planning, deployment, and support.

WHAT OUR SENIOR MANAGER, DIGITAL PLATFORMS AGENCY ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.

• Oversee multiple and/or large departments within IT.

• Build and implement IT plans according to the IT and corporate strategy.

• Ensures compliance with IT standards, policies and procedures.

• Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.

• Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:

• 7+ years IT work experience

• 5+ years leadership experience

• 2+ years project management experience

• Education:

• BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience.

• Technical skills:

• Basic computer skills, with proficiency with Word and Excel

• Knowledge of computer and/or network systems, applications, procedures and techniques.

• Knowledge of information technologies and methodologies related to assigned IT segment or area.

• Understanding of software development lifecycle.

• Understanding of Agile principles.

• Skills:

• Experience leading others and providing constructive feedback.

• Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders.

• Skill in organizing resources and establishing priorities.

• Demonstrated work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

• A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

• Abilities:

• Ability to read, write and speak the English language.

• Ability to learn and support new systems and applications.

• Ability to work with others to resolve problems, handle requests or situations

• Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies.

• Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material

• Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job.

• Ability to make decisions and solve problems while working under pressure.

• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently.

• Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties.

• Schedule:

• Full time

• Office Environment

Preferred Qualifications:

• Understanding of Agent OS : Strong knowledge of Agent OS, experience in managing and optimizing digital platforms for agent support

• Familiarity with Spectrum's Customer Management systems: able to effectively utilize these tools to improve customer service and interactions

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech : Work with high-performing software and applications on the forefront of the digital telecommunications industry

• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company

• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

• Total Rewards: See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)

Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) !

IGN610 2024-33298 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)