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Marriott
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Albany, New York
...
, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs ... .
Exposure to and experience with Call Center as a Service (CCaaS) Cloud solutions.
Strong
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Marriott
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Albany, New York
...
colleagues to meet global needs across all customer segments, including business, leisure, member, non-member customer, group, all inclusive, etc.
This role is equal parts enterprise leadership, hands-on design
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Marriott
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Albany, New York
...
Effective problem-solving, creative, and innovation mindset
Excellent track record of customer service
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Marriott
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Albany, New York
...
caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers.
Working under the direction of the Director, Product
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Marriott
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Albany, New York
...
relationship strategy, driving customer loyalty by delivering service excellence throughout each customer ... supports the company’s customer service standards.
• Engages in property related events that support
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Marriott
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Albany, New York
...
, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer ... recommend and develop innovative and modern technical solutions with a customer-focused mindset. This role
...
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Marriott
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Albany, New York
...
products.
You will assume technical ownership on Service Provider deliverables and lead their ... ’ experience with AWS S3 and Lambda
Strong technical leader with proven ability to lead Service Provider
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Marriott
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Albany, New York
...
be leveraged by the enterprise
Socialize and educate the organization including service ...
Liaises with vendors and Service Providers to select the products or services to enable strategic goals
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Marriott
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Albany, New York
...
in business application support in a call center environment, customer service, or hospitality ...
• 1+ years’ experience in business application support in a call center environment, customer service
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Marriott
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Albany, New York
...
relevant iT RUN groups, Service providers and vendors
**MANAGEMENT COMPETENCIES ... maximize customer satisfaction, profitability, and market share through effective planning, organizing, and
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Marriott
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Albany, New York
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third party IT resources to deliver a highly competent and effective service that supports our effort to deliver best in class guest service
Supports compliance initiates in conjunction with the US
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Marriott
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Albany, New York
...
pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, etc.
• Deep understanding of ... service delivery across client groups
• Facilitates compliance with the standard set of application
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Marriott
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Albany, New York
...
converting business needs into technology requirements
• Demonstrated ability to assess customer needs ... .
• Strategy Execution – Ensures successful execution of business plans designed to maximize customer
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Marriott
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Albany, New York
...
, building and enforcing the standards defined in it. This position also defines and supports service ... technology peer teams to meet service level requirements and resolve service delivery issues across the
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Marriott
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Albany, New York
...
is accountable for outcomes of services produced by the product as the matrix leader and customer ... leadership experience with a blend technical knowledge and a customer-focused mindset
o 5+ years
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Marriott
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Albany, New York
...
communications, and global technology along with the 3rd party service provider engaged throughout the project ... Tech transformation in close partnership with the global deployment team and our 3rd party service
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Marriott
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Albany, New York
...
• Identifies opportunities to enhance the service delivery processes.
Delivering Technology
• Performs more complex quantitative and qualitative analyses for service delivery processes and projects
...
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Marriott
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Albany, New York
...
on more complex, non-routine service requests with limited to moderate risk. Performs research ... by Service Provider to successful completion, maintaining scope within the time and budget
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Marriott
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Albany, New York
...
on more complex, non-routine service requests with limited to moderate risk. Performs research ... by Service Provider to successful completion, maintaining scope within the time and budget
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Marriott
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Albany, New York
...
issues and providing input for decisions on more complex, non-routine service requests with limited to ... assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of
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Marriott
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Albany, New York
...
technologies and frameworks.
• Strong technical leader with proven ability to lead Service Provider ...
• Identifies opportunities to enhance the service delivery processes.
**Delivering Technology
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Marriott
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Albany, New York
...
data into key learnings and execution plans that drive business results.
Customer-obsessed mindset ... adaptability for local market & customer dynamics.
Preferred:
Ideal candidate will have
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Marriott
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Albany, New York
...
specializes in delivering organizational culture transformations, leadership development, and service culture ... short and long-term business needs across all customer touch points, including identification and
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Marriott
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Albany, New York
...
Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is to develop ... Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and
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Marriott
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Albany, New York
...
capabilities and products.
You will assume technical ownership of Service Provider deliverables and lead ... /resource estimates as requested.
Identifies opportunities to enhance the service delivery processes
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Marriott
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Albany, New York
...
skills.
Ability to build strong working relationships.
Customer service skills
Ability to ... hotels stay true to the essence of Lifestyle Full Service – Westin, Le Meridien, Renaissance, Autograph
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Marriott
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Albany, New York
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following areas: API orchestration architecture, mobile-front end architecture, customer engagement ... Digital Customer Experience platforms (Adobe AEM and Marketing Cloud, Analytics, DTM, Target)
o Java
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Marriott
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Albany, New York
...
thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the
...
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Marriott
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Albany, New York
...
.
Identifies opportunities to enhance the service delivery processes.
Delivering Technology
Performs more complex quantitative and qualitative analyses for service delivery processes and projects
...
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Marriott
-
Albany, New York
...
opportunities to enhance the service delivery processes.
Delivering Technology
Performs more complex quantitative and qualitative analyses for service delivery processes and projects
...
