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Marriott
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Saint Paul, Minnesota
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customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to obtain and grow share of the account.
• Executes and supports the company’s customer service
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Marriott
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Saint Paul, Minnesota
...
and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located ... Call Center as a Service (CCaaS) Cloud solutions.
Strong communications skills with local/regional
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Marriott
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Saint Paul, Minnesota
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innovation mindset
Excellent track record of customer service and relationship building
Organized
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Marriott
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Saint Paul, Minnesota
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global needs across all customer segments, including business, leisure, member, non-member customer ... if you:
• Are passionate about digital user experience and put the customer at the forefront
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Marriott
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Saint Paul, Minnesota
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caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers.
Working under the direction of the Director, Product
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Marriott
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Saint Paul, Minnesota
...
customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to obtain and grow share of the account.
• Executes and supports the company’s customer service
...
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Marriott
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Saint Paul, Minnesota
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, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer ... and develop innovative and modern technical solutions with a customer-focused mindset. This role will
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Marriott
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Saint Paul, Minnesota
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products.
You will assume technical ownership on Service Provider deliverables and lead their technical ...
Strong technical leader with proven ability to lead Service Provider technical resources
Strong
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Marriott
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Saint Paul, Minnesota
...
organization including service providers on design patterns that have been developed
**Solution Architecture ... vendors and Service Providers to select the products or services to enable strategic goals
**MANAGEMENT
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Marriott
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Saint Paul, Minnesota
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relevant iT RUN groups, Service providers and vendors
MANAGEMENT COMPETENCIES
**Leadership ... successful execution across of business plans designed to maximize customer satisfaction, profitability, and
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Marriott
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Saint Paul, Minnesota
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application support in a call center environment, customer service, or hospitality industry.
• High ... in business application support in a call center environment, customer service, or hospitality
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Marriott
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Saint Paul, Minnesota
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third party IT resources to deliver a highly competent and effective service that supports our effort to deliver best in class guest service
Supports compliance initiates in conjunction with the US
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Marriott
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Saint Paul, Minnesota
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into technology requirements
• Demonstrated ability to assess customer needs, creatively approach ... – Ensures successful execution of business plans designed to maximize customer satisfaction, profitability
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Marriott
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Saint Paul, Minnesota
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, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, etc.
• Deep understanding of the pros ... service delivery across client groups
• Facilitates compliance with the standard set of application
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Marriott
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Saint Paul, Minnesota
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, building and enforcing the standards defined in it. This position also defines and supports service ... technology peer teams to meet service level requirements and resolve service delivery issues across the
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Marriott
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Saint Paul, Minnesota
...
is accountable for outcomes of services produced by the product as the matrix leader and customer ... leadership experience with a blend technical knowledge and a customer-focused mindset
o 5+ years
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Marriott
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Saint Paul, Minnesota
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technology along with the 3rd party service provider engaged throughout the project.
**Responsibilities ... transformation in close partnership with the global deployment team and our 3rd party service provider
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Marriott
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Saint Paul, Minnesota
...
service delivery processes.
Delivering Technology
• Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
• Facilitates achievement of expected
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Marriott
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Saint Paul, Minnesota
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more complex, non-routine service requests with limited to moderate risk. Performs research, analysis ... Service Provider to successful completion, maintaining scope within the time and budget constraints
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Marriott
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Saint Paul, Minnesota
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more complex, non-routine service requests with limited to moderate risk. Performs research, analysis ... Service Provider to successful completion, maintaining scope within the time and budget constraints
...
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Marriott
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Saint Paul, Minnesota
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issues and providing input for decisions on more complex, non-routine service requests with limited to ... on emerging technologies.
Demonstrated ability to assess customer/client needs, creatively
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Marriott
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Saint Paul, Minnesota
...
technical leader with proven ability to lead Service Provider technical resources
• Proven track record ... estimates as requested
• Identifies opportunities to enhance the service delivery processes
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Marriott
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Saint Paul, Minnesota
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data into key learnings and execution plans that drive business results.
Customer-obsessed mindset ... adaptability for local market & customer dynamics.
Preferred:
Ideal candidate will have product
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Marriott
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Saint Paul, Minnesota
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in delivering organizational culture transformations, leadership development, and service culture ... short and long-term business needs across all customer touch points, including identification and
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Marriott
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Saint Paul, Minnesota
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on an understanding of customer/stakeholder needs and actions consistent with the company’s service ...
Relocation? N
Position Type Management
JOB SUMMARY
This opportunity is part of Customer
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Marriott
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Saint Paul, Minnesota
...
products.
You will assume technical ownership of Service Provider deliverables and lead their technical ... opportunities to enhance the service delivery processes.
Delivering Technology
Performs more complex
...
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Marriott
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Saint Paul, Minnesota
...
.
Ability to build strong working relationships.
Customer service skills
Ability to negotiate and ... the essence of Lifestyle Full Service – Westin, Le Meridien, Renaissance, Autograph and Tribute.
At
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Marriott
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Saint Paul, Minnesota
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.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this
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Marriott
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Saint Paul, Minnesota
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following areas: API orchestration architecture, mobile-front end architecture, customer engagement ... Digital Customer Experience platforms (Adobe AEM and Marketing Cloud, Analytics, DTM, Target)
o Java
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Marriott
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Saint Paul, Minnesota
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requested.
Identifies opportunities to enhance the service delivery processes.
Delivering Technology
Performs more complex quantitative and qualitative analyses for service delivery processes and projects
...
