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Marriott
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Washington, District Of Columbia
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service level agreements, department’s internal criteria and with high customer satisfaction. Facilitates
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Marriott
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Washington, District Of Columbia
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and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located ... Call Center as a Service (CCaaS) Cloud solutions.
Strong communications skills with local/regional
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Marriott
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Washington, District Of Columbia
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innovation mindset
Excellent track record of customer service and relationship building
Organized
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Marriott
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Washington, District Of Columbia
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global needs across all customer segments, including business, leisure, member, non-member customer ... if you:
• Are passionate about digital user experience and put the customer at the forefront
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Marriott
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Washington, District Of Columbia
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solve guest and employee related concerns.
• Provides excellent customer service by being readily ... levels of hospitality and service are provided. Areas of responsibility include guest and employee
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Marriott
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Washington, District Of Columbia
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caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers.
Working under the direction of the Director, Product
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Marriott
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Washington, District Of Columbia
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enhance the service delivery processes.
Delivering Technology
• Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
• Work with SSE to provide
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Marriott
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Washington, District Of Columbia
...
customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to obtain and grow share of the account.
• Executes and supports the company’s customer service
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Marriott
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Washington, District Of Columbia
...
products.
You will assume technical ownership on Service Provider deliverables and lead their technical ...
Strong technical leader with proven ability to lead Service Provider technical resources
Strong
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Marriott
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Washington, District Of Columbia
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, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer ... and develop innovative and modern technical solutions with a customer-focused mindset. This role will
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Marriott
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Washington, District Of Columbia
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drives customer loyalty by delivering service excellence throughout each customer experience ... .
• Executes and supports Marriott’s Customer Service Standards and property ‘s Brand Standards
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Marriott
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Washington, District Of Columbia
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organization including service providers on design patterns that have been developed
**Solution Architecture ... vendors and Service Providers to select the products or services to enable strategic goals
**MANAGEMENT
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Marriott
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Washington, District Of Columbia
...
relevant iT RUN groups, Service providers and vendors
MANAGEMENT COMPETENCIES
**Leadership ... successful execution across of business plans designed to maximize customer satisfaction, profitability, and
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Marriott
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Washington, District Of Columbia
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application support in a call center environment, customer service, or hospitality industry.
• High ... in business application support in a call center environment, customer service, or hospitality
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Marriott
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Washington, District Of Columbia
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third party IT resources to deliver a highly competent and effective service that supports our effort to deliver best in class guest service
Supports compliance initiates in conjunction with the US
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Marriott
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Washington, District Of Columbia
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into technology requirements
• Demonstrated ability to assess customer needs, creatively approach ... – Ensures successful execution of business plans designed to maximize customer satisfaction, profitability
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Marriott
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Washington, District Of Columbia
...
, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, etc.
• Deep understanding of the pros ... service delivery across client groups
• Facilitates compliance with the standard set of application
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Marriott
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Washington, District Of Columbia
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, building and enforcing the standards defined in it. This position also defines and supports service ... technology peer teams to meet service level requirements and resolve service delivery issues across the
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Marriott
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Washington, District Of Columbia
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is accountable for outcomes of services produced by the product as the matrix leader and customer ... leadership experience with a blend technical knowledge and a customer-focused mindset
o 5+ years
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Marriott
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Washington, District Of Columbia
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technology along with the 3rd party service provider engaged throughout the project.
**Responsibilities ... transformation in close partnership with the global deployment team and our 3rd party service provider
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Marriott
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Washington, District Of Columbia
...
service delivery processes.
Delivering Technology
• Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
• Facilitates achievement of expected
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Marriott
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Washington, District Of Columbia
...
more complex, non-routine service requests with limited to moderate risk. Performs research, analysis ... Service Provider to successful completion, maintaining scope within the time and budget constraints
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Marriott
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Washington, District Of Columbia
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more complex, non-routine service requests with limited to moderate risk. Performs research, analysis ... Service Provider to successful completion, maintaining scope within the time and budget constraints
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Marriott
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Washington, District Of Columbia
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issues and providing input for decisions on more complex, non-routine service requests with limited to ... on emerging technologies.
Demonstrated ability to assess customer/client needs, creatively
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Marriott
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Washington, District Of Columbia
...
technical leader with proven ability to lead Service Provider technical resources
• Proven track record ... estimates as requested
• Identifies opportunities to enhance the service delivery processes
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Marriott
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Washington, District Of Columbia
...
data into key learnings and execution plans that drive business results.
Customer-obsessed mindset ... adaptability for local market & customer dynamics.
Preferred:
Ideal candidate will have product
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Marriott
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Washington, District Of Columbia
...
property service and profitability to ownership.
**Customer and Public Relations Management ... property; utilizes guest/customer feedback to recognize outstanding employee service performance and
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Marriott
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Washington, District Of Columbia
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in delivering organizational culture transformations, leadership development, and service culture ... short and long-term business needs across all customer touch points, including identification and
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Marriott
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Washington, District Of Columbia
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products.
You will assume technical ownership of Service Provider deliverables and lead their technical ... opportunities to enhance the service delivery processes.
Delivering Technology
Performs more complex
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Marriott
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Washington, District Of Columbia
...
on an understanding of customer/stakeholder needs and actions consistent with the company’s service ...
Relocation? N
Position Type Management
JOB SUMMARY
This opportunity is part of Customer
...
