In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Sr. IT Support Technician to join our team! In this role you will provide technical support to internal and external customers.

What You'll Be Doing:

• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, emails, and teleconferencing equipment in accordance with the Parsons policies and procedures.

• Resolve issues quickly and maintain a high level of end-user confidence.

• Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.

• Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.

• Monitor Backups and take appropriate corrective action whenever necessary.

• Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.

• Identifies potential problems and understands when problems exist without being prompted.

• Works individually, actively participates on integrated teams.

• Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.

• Analyzes root causes and resolves issues.

• Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.

What Required Skills You'll Bring:

• US Citizenship is required

• Associate Degree with 3+ years of experience.

• Additional years of relevant experience will be considered in lieu of a degree.

• 4+ years of experience working with PC Hardware and Software

• Proficient in current Microsoft technologies including software, operating systems, group policy, etc.

• Must be customer oriented with the ability to Solve customer problems in a timely manner and informing the customer of problem resolution in a clear manner

• Experience installing, configuring, and troubleshooting hardware, software, and peripherals.

• Experience working in a team-oriented, collaborative environment

• Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users

• Demonstrated ability to work independently to perform responsibilities effectively and efficiently

• Demonstrate strong analytical and problem-solving skills

• Ability to communicate technical concepts to technical and non-technical audiences.

• Aptitude and enthusiasm for learning and teaching new technologies

• Ability to establish and maintain productive working relationships with all levels of staff and the customer

• Collaborative, works as part of a team to successfully achieve common goals

• Empathetic and Passionate about helping others

• Actively Listens and can quickly distill provided information and insights

• Conscientious, organized, and dependable; always meets deadlines and commitments

• A passion for quality and excellence

What Desired Skills You'll Bring:

• Experience with Mac products

• Initiative-Driven, pursuing goals beyond what is required or expected

• Experience working in agile environment utilizing JIRA

• Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.