Job Information
Acloche Customer Service Dispatcher in Marion, Ohio
Overview:
We are seeking a detail-oriented and organized Customer Service Dispatcher to join our team. The ideal candidate will be responsible for coordinating and dispatching service calls efficiently to ensure timely delivery of services. This person will be taking incoming calls from Customers and act as a liaison by providing product/service information and resolve emerging problems with accuracy and efficiency. As a Customer Service Dispatcher, this person will play a crucial role in optimizing transportation operations and ensuring customer satisfaction.
Duties:
Take incoming telephone calls from our Customers to assist them in product/service information
Coordinate and schedule service calls and deliveries with technicians and drivers
Utilize transportation management systems to track and manage service orders
Monitor GPS systems to track the location of service vehicles
Assist in transportation planning to optimize routes and schedules
Communicate effectively with customers to provide updates on service status
Analyze data to improve dispatching efficiency and service delivery
Perform data entry tasks accurately and in a timely manner
Qualifications:
Previous experience in a similar role in either Customer Care/Dispatch
Proficiency in using transportation management systems and GPS technology
Strong analytical skills to analyze data and optimize dispatching processes
Ability to type accurately and efficiently for data entry tasks
Previous telephone Customer Service is a plus
Join our team as a Service Dispatcher and be part of a dynamic environment where your skills in Customer Care, dispatching, data analysis, and logistics will be valued. If you are looking for a challenging yet rewarding opportunity in the service industry with a family owned company celebrating 70 years in our community apply now!
Job Type: Full-time Contact Maudie - MSpaulding2@acloche.com 740-363-9311 ext. 5415