Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank: American Banker Best Banks to Work For in 2021, 2022, and 2023 Top Workplaces USA national award in 2022, 2023, and 2024 Newsweek's America's Best Banks 2023, and 2024 At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Job Purpose This position is responsible for lien perfection, payoff processing, collateral tracking, credit bureau reporting, adding transfers and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding consumer loans serviced by Peoples Bank. This position is responsible for the leadership and oversight of the Title Team within the Loan Operations Department. Job Duties Facilitate lien perfection on Peoples Bank financed collateral when required Track lien perfection efforts (titles, recorded mortgage/deed of trust, and final title opinions) Handle the release of lien on collateral that has been paid in full according to Peoples Bank's policy Communicate effectively and build relationships with BMV/DMV offices Paid out report processing which includes but is not limited to pulling the physical file, releasing the lien, and mailing paid papers to the customer Respond to credit bureau disputes and ensure proper reporting Answer calls and research questions from internal and external customers Add and check back automatic transfers to IBS Insight Complete service requests input through our Peoples One (P1) service system Develop and update written procedures Cross train with other positions within the Loan Operations department Will be responsible for leading and completing special projects as assigned by manager. Team lead responsibilities include but are not limited to: Set and achieve clear team goals Foster team environment that aligns with Peoples Bank's culture Work special projects Regularly provide coaching to team and ask for coaching from the team Prepare and complete quarterly and annual reviews of direct reports Monitor team performance and report to management Oversee team's day-to-day operation Approve time and PTO request in ADP for direct reports Will perform special projects as assigned Normal hours are 8:00am to 5:00pm, Monday - Friday, some Saturdays 8:00am-12:00pm