Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Manager - Reverse Supply Chain Operations

What does a successful Reverse Supply Chain Operations Manager do at Fiserv?

You will oversee all aspects of Fiserv Hardware Solutions' reverse logistics supply chain including our internal Tech Center repair management as well as all Vendor repair management. You will utilize reporting based on a multitude of demand streams and collaboration with colleagues, both within and outside of the organization, as well as our customers, to ensure the adequate flow of fully refurbished units for shipment to our customers.

What you will do:

• This role has high visibility to the senior leaders of the organization, giving multiple opportunities to present, inform, and execute highly impactful repair, vendor management, transportation, and inventory related items.

• Gain great experience in the overall repair supply chain stemming from multiple repair providers, transportation to our three warehouses across the US for stocking, and finally distribution to both small businesses and large, international chains alike.

• Set priorities, monitor current demand signals, tweak relevant forecasts, drive purchases of necessary repair parts, and ultimately coordinate the repair and delivery of refurbished hardware for our business unit.

What you need to have:

• Bachelor’s Degree in Engineering, Business Administration, or Finance

• 8+ years of experience in a repair or manufacturing environment with distribution, with at least 5+ years of experience in repair

• 5+ years of People Management experience

• 2+ years of experience in a vendor management related role

• Root Cause Analysis and problem solving experience

• Experience with complex Microsoft Excel calculations including VLOOKUP, Pivot tables, creating models based on 3+ different inputs

• Experience with basic accounting principles including P&L, Balance Sheet, Excess and Obsolescence, and Accounts Payable terminology

What would be great to have:

• LEAN, Six Sigma, or Project Management Certification

• Electronics repair experience

• Contract negotiation experience

• Experience with international transportation and logistics

• Experience with Consumer Electronics or Payment Solutions

• Experience with Oracle or SAP and Data Analytics

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.